Retirement Living Assistant

Contract Type: Permanent

Salary: £26,227.50 per annum

Working Hours: 37.5 hours per week

Working Pattern: Mon to Fri 9-5pm

Location: Car is essential due to travelling across five sites in Leicester - Higham Way House, The Quadrant, Vernon House, Rowsley House and Adnitt House.

The difference you will make as a Retirement Living Assistant:

• Acting as an initial point of contact both on the phone and in the reception area, ensuring a professional and supportive approach is maintained.
• Assisting in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements and maintaining confidentiality.

About You:

• Experience of working in a customer-focused environment.
• Strong communication skills.
• Previous experience of working with vulnerable and/or older people.
• Excellent computer skills including proficiency in Microsoft Office.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

Working With Us, You’ll Enjoy:

• Competitive pay & generous pension.
• 25 days holidays plus bank holidays.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

Diversity And Inclusion At Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Role Profile:

• Conduct tenant daily Passive Infra-Red (PIR) checks used to detect movement within tenant homes and respond to emergency calls via the emergency system when on duty.
• Liaise with internal and external agencies.
• Responsible for front line tenancy housing management support including money advice, benefits & health & wellbeing referrals.
• Ensure that the Riverside Health and Safety policy is fully implemented at the scheme.
• Report repairs and maintenance needs on behalf of the schemes and assist customers with reporting their own repairs.
• Liaise with contractors to ensure a high service is being delivered.
• Work collaboratively and build relationships of trust and respect with internal & external partners to promote independent living.
• Promote and encourage a high level of customer involvement, consultation and communication.
• Build a relationship with older people living in their schemes, giving customers information on availability and access to services within their local area.
• Have the ability to use appropriate IT systems and maintain professional and timely records.
• Promote safety and protection of vulnerable adults by ensuring all safeguarding issues and concerns are investigated in line with Riverside’s safeguarding policies and procedures.
• Work with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
• Travel, within a reasonable distance, to provide cover to other schemes as required.
• Ensure compliance with Riverside’s Equality and Diversity policy in respect of employment and service delivery.
• Understand your role in the organisation and be accountable for your contribution to service delivery.
• Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care, and support.

Additional Information:

• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• You will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification:

• Experience working in a customer-focused environment.
• Excellent communication and interpersonal skills.
• Experience of working with vulnerable and older people.
• Flexible and responsive attitude.
• Demonstrate IT Skills to include basic proficiency in Microsoft Office.

Desirable:

• Formal housing qualification.
• A full, clean driving licence.

About Us:

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness.