Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage resource planning and capacity to meet customer demand efficiently.
- Company: Riverside, a unique housing association making a real difference.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Other info: We value potential over experience; apply even if you don't meet all criteria.
- Why this job: Join us to enhance communities and make a significant impact.
- Qualifications: Experience in resource planning within contact centres and strong knowledge of CCaaS platforms.
The predicted salary is between 55153 - 60959 £ per year.
Contract Type: Permanent
Salary: £55,153 (£60,959 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, Hybrid
Location: Liverpool, Speke
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Resource & Capacity Manager:
- Accountable for end to end forecasting, capacity planning, scheduling and real time management, the role ensures customer demand is met efficiently, compliantly and in line with service standards, while delivering measurable operational, financial and customer benefits.
About you:
- Senior level experience in resource planning or workforce management within a contact centre and complaints environment.
- Strong knowledge of CCaaS platforms integrated with CRM and WFM systems.
- Proven experience forecasting and planning multi channel demand, including complaints or case based work.
Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities.
Resource & Capacity Manager employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource & Capacity Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Riverside or similar organisations. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by researching Riverside’s values and recent projects. We want to see how you align with our mission, so be ready to share how your experience in resource planning can make a difference here.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We love authenticity, so don’t just recite rehearsed lines. Show us your personality and how you approach challenges in resource management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and gives you another chance to highlight why you’re the perfect fit.
We think you need these skills to ace Resource & Capacity Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resource & Capacity Manager role. Highlight your senior-level experience in resource planning and any relevant achievements that align with the job description. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills match what we're looking for. Don’t forget to mention your experience with CCaaS platforms and multi-channel demand forecasting.
Showcase Your Values: At Riverside, we value potential just as much as experience. In your application, share examples of how your values align with ours. This will help us see the real you and how you can contribute to our mission of enhancing everyday lives.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Make sure you brush up on your knowledge of resource planning and workforce management, especially in a contact centre environment. Familiarise yourself with CCaaS platforms and how they integrate with CRM and WFM systems. This will show that you're not just interested in the role but also understand the tools and processes involved.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully forecasted and planned for multi-channel demand. Highlight any experience with complaints or case-based work, as this is crucial for the position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Their Values
Riverside values potential over just skills and experience. Be ready to discuss how your personal values align with theirs and how you can contribute to enhancing everyday life for their customers. This could be a game-changer in making a strong impression.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest and helps you assess if Riverside is the right fit for you. Consider asking about their approach to capacity planning and how they measure success in this role.