At a Glance
- Tasks: Support customers in achieving independence and wellbeing through tailored care plans.
- Company: Riverside has been empowering communities for 90 years, providing over 75,000 homes.
- Benefits: Enjoy competitive pay, pension, learning opportunities, and a commitment to diversity.
- Other info: Flexible hours and training provided; experience with vulnerable groups is a plus.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Compassionate individuals with strong communication skills and a flexible approach are encouraged to apply.
Job Description
Job Title: Relief Worker
Salary: £15.40 per hour
Working Hours: As and when required
Location: Britton House (Ofsted), Bristol
The Role
You will provide high quality, customer‑oriented service and understand that all actions should be customer‑led. Under the direction of the scheme manager and support team, you will assist in providing care, support and the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.
Responsibilities
- Assist in the planning and delivery of a range of personalised support and move‑on plans
- Understand the risk management process and assist the team to organise and undertake regular reviews of support and risk
- Inspire and motivate customers to meet agreed outcomes and develop life skills
- Assist customers with day‑to‑day support and tenancy‑related matters
- Assist the team to identify and promote opportunities for employment, education and training and support customers to access them
- Signpost customers to appropriate external support services, such as food banks and other community resources
- Support customers to be ‘tenancy ready’, enabling successful move‑on
- Support customers to be financially independent through budgeting plans and maximising income
- Support and monitor customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empower customers to move towards self‑management of their medication by following Riverside’s medication procedure
- Maintain and update clear, accurate and strengths‑based records on the appropriate digital platform
- Assist in the promotion of customer involvement and consultation
- Assist with the delivery of a range of group work sessions
- Support the delivery of the referral process for new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy‑related support
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
- Carry out day‑to‑day administration and operational duties
- Maintain and update financial administration systems including rent accounts, invoices, petty cash, and banking
- Assist in collating and submitting information returns on funding, health & safety, and performance
- Act as point of contact on the phone, reception, and deal with a range of enquiries
- Work flexible hours to meet customer and business needs which may not include normal office hours
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times, carrying out duties within Riverside’s policy frameworks (health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.)
- Deliver the role in line with Riverside company values – “Our Riverside Way”
- Participate in team meetings, attend regular supervisions and reflecting practice sessions
- Undertake regular training and take responsibility for continuous development to enable safe delivery of role
- From time to time, undertake additional duties and responsibilities in consultation with line manager
About You
- Experience of working with people from various backgrounds and sectors of society
- Compassion, patience, and empathy
- A strong customer focus
- Excellent communication skills both written and verbal
- Flexibility to cover shifts, sometimes at short notice
- Approachable with a positive attitude
- Excellent team player who can work flexibly to meet business requirements
Benefits
- Competitive pay & generous pension
- Investment in learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.
Essential Qualifications
- Understanding of barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of working in a team and communicating positively with other people
- Experience of organising tasks and planning accordingly while dealing with people
- Team player with a caring, empathetic, flexible and resilient, can‑do attitude
- Able to use initiative and have confidence to make decisions
- Basic administrative and IT skills to maintain records
Desirable Qualifications
- Experience of working with vulnerable and diverse customer groups or individuals with complex needs
- Personal lived experience of homelessness, rough sleeping, mental health issues or substance misuse
Relief Worker employer: Riverside
Riverside is an exceptional employer, dedicated to making a meaningful impact in the community through its commitment to diversity, inclusion, and employee development. As a Relief Worker at our Buckinghamshire location, you will benefit from competitive pay, flexible working hours, and extensive training opportunities, all while being part of a supportive team that values compassion and teamwork. Join us in promoting dignity and wellbeing for those we serve, and be part of an organisation that has been transforming lives for over 90 years.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Worker
✨Tip Number 1
Familiarise yourself with Trauma-Informed Care principles, as they are central to the role of a Relief Worker. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to supporting vulnerable individuals effectively.
✨Tip Number 2
Network with professionals in the social care sector, especially those who have experience working with diverse backgrounds. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Be prepared to discuss real-life scenarios where you've demonstrated empathy, resilience, and teamwork. Sharing specific examples during your interview can highlight your suitability for the role and show that you understand the challenges faced by vulnerable groups.
✨Tip Number 4
Stay flexible and open-minded about shift patterns, as this role requires adaptability. Showing your willingness to work on short notice and your understanding of the demands of the job can set you apart from other candidates.
We think you need these skills to ace Relief Worker
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the role of a Relief Worker. Emphasise your compassion, communication skills, and any experience working with diverse backgrounds.
Craft a Compelling Cover Letter:In your cover letter, express your passion for supporting vulnerable groups and how your values align with Riverside's mission. Share specific examples of how you've demonstrated empathy and teamwork in previous roles.
Highlight Relevant Experience:Even if you don't meet all the criteria, showcase any experience related to social care, customer service, or working with vulnerable populations. Riverside values potential, so focus on your willingness to learn and adapt.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Riverside
✨Show Your Compassion
As a Relief Worker, empathy and compassion are key. Be prepared to share examples from your past experiences where you've demonstrated these qualities, especially in challenging situations.
✨Highlight Your Flexibility
Since the role requires flexibility for shifts, make sure to discuss your availability and willingness to adapt to changing schedules. This shows that you understand the demands of the job.
✨Demonstrate Teamwork Skills
Riverside values teamwork, so be ready to talk about how you've successfully collaborated with others in previous roles. Share specific instances where your contributions helped achieve a common goal.
✨Understand the Role's Impact
Research Riverside and its mission. Be prepared to discuss how you can contribute to their goals and the positive impact you hope to make as a Relief Worker. This shows genuine interest in the organisation.
