At a Glance
- Tasks: Support customers in achieving independence and wellbeing through tailored care plans.
- Company: Riverside has been empowering communities for 90 years, providing over 75,000 homes.
- Benefits: Enjoy competitive pay, pension, learning opportunities, and a commitment to diversity.
- Other info: Flexible hours and training provided; experience with vulnerable groups is a plus.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Compassionate individuals with strong communication skills and a flexible approach are encouraged to apply.
Relief Worker
Salary: £15.40 per hour
Working hours: As and when required. Shifts include day shifts 7 am‑3 pm or 2 pm‑10 pm, and night shifts 9 pm‑7 am or 9:30 pm‑7:30 am.
Location: The Stages Academy, Middlesbrough.
Responsibilities
- Provide a high quality, customer‑oriented service, understanding that all actions should be customer‑led.
- Assist in providing support to customers in the provision of service and supported housing, under the direction of the manager and support team.
- Maintain and promote the dignity of all individuals, improving their health and wellbeing in a safe and appropriate environment.
- Foster effective communication with each customer and work colleagues, adopting the approach suitable to the individual's preferred method of communication.
- Encourage and enable customers to be as independent as possible with regards to their daily living skills, maintaining or improving their quality of life, including personal interests, access to social networks and social activities.
- Maintain accurate, up‑to‑date records, completing them in a timely manner.
- Recognise signs of distress in customers, assess positive ways to reduce distress, and advise the support team promptly of any concerns.
- Coordinate with other relevant parties involved with the customer, including family, friends, GP’s and other health and social care professionals.
- Ensure confidentiality is maintained at all times, protecting customers' personal details from unauthorised disclosure.
- Perform general cleaning and security duties as required.
- Undertake training and development as necessary.
Qualifications and Experience
- Experience working with people from varied backgrounds and sectors of society.
- Compassionate, patient, reliable and empathetic.
- Strong customer focus with excellent written and verbal communication skills.
- Flexible and approachable with a positive attitude.
- Excellent team player who can work flexibly to meet business requirements.
- Basic literacy and numeracy skills.
- Knowledge of safeguarding adults at risk procedures.
- Basic IT skills; proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used by Riverside.
Desirable
- Experience working in a care and support environment.
- Understanding of regulations and legislation within the housing and social care profession.
- A relevant qualification, e.g. NVQ or Diploma in Health and Social Care.
Benefits
- Competitive pay and generous pension.
- Investment in learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion
We are inclusive. At Riverside we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. If the applicant meets the minimum requirements for the role, they are guaranteed an interview.
Relief Worker employer: Riverside
Riverside is an exceptional employer, dedicated to making a meaningful impact in the community through its commitment to diversity, inclusion, and employee development. As a Relief Worker at our Buckinghamshire location, you will benefit from competitive pay, flexible working hours, and extensive training opportunities, all while being part of a supportive team that values compassion and teamwork. Join us in promoting dignity and wellbeing for those we serve, and be part of an organisation that has been transforming lives for over 90 years.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Worker
✨Tip Number 1
Familiarise yourself with Trauma-Informed Care principles, as they are central to the role of a Relief Worker. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to supporting vulnerable individuals effectively.
✨Tip Number 2
Network with professionals in the social care sector, especially those who have experience working with diverse backgrounds. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Be prepared to discuss real-life scenarios where you've demonstrated empathy, resilience, and teamwork. Sharing specific examples during your interview can highlight your suitability for the role and show that you understand the challenges faced by vulnerable groups.
✨Tip Number 4
Stay flexible and open-minded about shift patterns, as this role requires adaptability. Showing your willingness to work on short notice and your understanding of the demands of the job can set you apart from other candidates.
We think you need these skills to ace Relief Worker
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the role of a Relief Worker. Emphasise your compassion, communication skills, and any experience working with diverse backgrounds.
Craft a Compelling Cover Letter:In your cover letter, express your passion for supporting vulnerable groups and how your values align with Riverside's mission. Share specific examples of how you've demonstrated empathy and teamwork in previous roles.
Highlight Relevant Experience:Even if you don't meet all the criteria, showcase any experience related to social care, customer service, or working with vulnerable populations. Riverside values potential, so focus on your willingness to learn and adapt.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Riverside
✨Show Your Compassion
As a Relief Worker, empathy and compassion are key. Be prepared to share examples from your past experiences where you've demonstrated these qualities, especially in challenging situations.
✨Highlight Your Flexibility
Since the role requires flexibility for shifts, make sure to discuss your availability and willingness to adapt to changing schedules. This shows that you understand the demands of the job.
✨Demonstrate Teamwork Skills
Riverside values teamwork, so be ready to talk about how you've successfully collaborated with others in previous roles. Share specific instances where your contributions helped achieve a common goal.
✨Understand the Role's Impact
Research Riverside and its mission. Be prepared to discuss how you can contribute to their goals and the positive impact you hope to make as a Relief Worker. This shows genuine interest in the organisation.
