Relief Worker

Job title: Relief Worker

Location: Laurel Court, Huddersfield, United Kingdom

Salary: £13.17 per hour

Working hours: As and when required

Employer: Riverside

Overview

If you share Riverside values and want to make a significant impact, apply for the Relief Worker role at Riverside. Applications should include a current CV and covering letter. Riverside recruits to potential and encourages applicants who may not meet all essential criteria.

Role and responsibilities

The difference you will make as a Relief Worker:

• Provide high quality, customer-oriented service; ensure actions are customer-led
• Under the direction of the scheme manager and support team, assist in providing care and support to customers
• Maintain and promote the dignity of all individuals to improve health and wellbeing in a safe environment

Deliver a Support Service:

• Support the delivery of the referral process for new customers
• Contribute to housing management and tenancy-related support, including income collection
• Maintain a safe environment; report repairs or health and safety concerns
• Clean and prepare customer rooms as appropriate
• Handle difficult situations sensitively while balancing individual needs with service safety
• Follow safeguarding procedures; escalate risks appropriately
• Maintain local partnerships to provide holistic support for customers
• Carry out day-to-day administration and financial tasks (rent accounts, invoices, petty cash, banking)
• Assist in collecting information returns on funding, health & safety, and performance
• Act as point of contact by phone and at reception for enquiries

About you – essential

• Understanding of barriers faced by vulnerable and diverse customer groups
• Experience working in a team and communicating positively
• Ability to organise tasks and plan while engaging with people
• Caring, empathetic, flexible, resilient, and a team player
• Ability to use initiative and make decisions
• Basic administrative and IT skills to maintain records

Desirable

• Experience working with vulnerable groups or individuals with complex needs
• Personal lived experience of homelessness, rough sleeping, mental health issues or substance misuse

About Riverside

Riverside is a not-for-profit social housing and regeneration organisation, owning or managing around 75,000 homes and providing supported housing services. Riverside values inclusivity and supports communities through housing, care, and employment services.

Equal opportunities

Riverside is an inclusive employer and may operate arrangements to facilitate interviews for applicants with a disability. If the minimum requirements for the role are met, an interview will be guaranteed in line with Riverside’s policies.