Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide high-quality care and support to customers in a compassionate environment.
- Company: Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Competitive pay, generous pension, and investment in your personal development.
- Why this job: Make a real difference in people's lives while working flexibly and collaboratively.
- Qualifications: Experience with diverse individuals, strong communication skills, and a positive attitude.
- Other info: Join a diverse team committed to inclusivity and community support.
Job Description
Overview
Job Title: Relief Worker
Salary: £13.17 per hour
Working Hours: As and when required
Location: Newton House, 16 London Road, Gloucester GL1 3NE
How to apply: If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, and we encourage you to apply even if you don\\\’t meet all the essential criteria on the job description. We will accept applications on the basis of any form of valid legal permission to work in the UK, but Riverside will be surrendering its Sponsorship licence, so we are unable to provide sponsorships for new or existing colleagues or candidates.
You will make a difference
You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.
About You
We are looking for someone with:
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
- Compassion, patience, and empathy
- A strong customer focus
- Excellent communication skills both written and verbal
- Flexibility to cover shifts, sometimes at short notice
- Approachable with a positive attitude
- Excellent team player who can work flexibly to meet business requirements
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile
To assist customers with queries and support when needed in accordance with current best practices according to company policies and procedures, agreed standards, legislative requirements, safeguarding and relevant regulations. To provide a high quality, customer-oriented service and understand that all the actions should be customer-led.
- As directed by the manager and support team you will assist in providing support to customers in the provision of service and supported housing.
- Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment.
- Foster effective communication with each customer and work colleagues and to be aware of communication differences and adopt an approach to suit an individual preferred method of communication.
- Encourage and enable customer to be as independent as possible with regards to their daily living skills and maintaining or improving their quality of life, this includes encouraging personal interests, access to social networks and social activities.
- To maintain records where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner.
- Recognise signs of distress in customer and identify and assess positive ways to reduce this and advise the support team promptly of any signs of problems or concerns over a customer.
- To liaise with other relevant people involved with the customer, including family and friends, GP’s and other health and social care professionals.
- To ensure Confidentiality is maintained at all times, that a customer’s personal details are not disclosed to any unauthorised person.
- Other further tasks such as general cleaning and security duties.
- Undertake training and development as required.
Person specification
Essential
- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children etc.)
- Compassionate, patient, reliable and empathetic.
- Customer focused with excellent communication skills both written and verbal.
- Flexible and approachable with a positive attitude.
- Excellent team player who can work flexibly to meet business requirement.
- Basic literacy and numeracy skills.
- Knowledge of safeguarding adults at risk procedure.
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Desirable
- Experience of working in a Care and Support environment.
- Understanding of regulations and legislation within the housing and social care profession.
- A relevant qualification e.g. NVQ or Diploma in Health and Social care.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours
Creating an Inclusive Environment
#J-18808-Ljbffr
Relief Worker employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Worker
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the social care sector. A personal recommendation can go a long way in landing that Relief Worker role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and empathy. Think about your past experiences and how they align with Riverside's values. We want to see your passion for making a difference!
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different situations and cover shifts at short notice. This is key for a Relief Worker, so let them know you're up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Relief Worker
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your experience working with diverse groups and showcase your customer-focused approach. Tailor it to reflect the skills mentioned in the job description.
Write a Personal Covering Letter: This is your chance to show us your personality! Share why you’re passionate about the Relief Worker role and how your values align with Riverside’s mission. Keep it concise but impactful!
Showcase Your Soft Skills: We love seeing compassion, patience, and empathy in action. Use examples from your past experiences to demonstrate these qualities. Remember, it’s not just about skills; it’s about how you connect with people!
Apply Through Our Website: Make sure to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Riverside
✨Know Your Values
Before the interview, take some time to understand Riverside's values and mission. Think about how your personal values align with theirs, especially around compassion and customer focus. This will help you articulate why you're a great fit for the Relief Worker role.
✨Share Relevant Experiences
Prepare specific examples from your past experiences that demonstrate your ability to work with diverse groups of people. Whether it's through professional roles or personal interactions, showing your empathy and communication skills will resonate well with the interviewers.
✨Be Ready for Flexibility
Since the role requires flexibility in covering shifts, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you've successfully managed last-minute changes or worked in dynamic environments.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, support structures, or training opportunities at Riverside. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
