Property Services Scheduler

Job Title: Property Services Scheduler

Contract Type: Permanent

Salary: £34,280.35 Per Annum

Working Hours: 35 hours per week

Working Pattern: Monday - Friday, 8am - 5pm, Hybrid

Location: Arlington, London

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Property Services Scheduler

The Property Services Directorate manages the repairs and maintenance service to over 22,000 properties across London, the South East and Home Counties. The directorate undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our inhouse team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations. This role is responsible for the provision of effective and efficient administration surrounding the scheduling of repairs, services, compliance works and other technical projects. Contribute the effective completion of works to maximise the use of One Housing properties.

About you

• Good level IT skills and literacy
• Good communication skills, both oral and written
• Self-motivated, resilient, assertive and confident

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
• Work as part of a high performing team and ensure your actions are supportive of the team being successful
• Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system
• Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
• Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
• Phoning residents to ensure access is gained for works
• Work with emergency appointments and resolve scheduling conflicts
• Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment
• Escalate any operatives/ contractors' issues to the relevant surveyor/ Head of Service
• Ensuring you have the "first time fix" approach
• Assisting operatives/supervisors/surveyors
• Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service
• Maintaining the team inbox and the CRM cases and answering queries.
• Updating the system with relevant information and create reports for analysis
• Other administrative duties to support Property Services and liaising with other departments where necessary.
• Any other reasonable duties to support service delivery

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Knowledge, Skills and Experience

Essential

• Good level IT skills and literacy
• Good communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven experience of excellent customer service skills
• Excellent organisational skills

Desirable

• Ability to scrutinise data and provide recommendations
• Experience of working in the Housing/Property sector
• Aptitude for complex data analysis and report compilation

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.