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For Companies At a Glance
- Tasks: Plan schedules for operatives and ensure efficient administration of repairs and services.
- Company: Join Riverside, a leading non-profit managing property services across London.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Why this job: Make a real impact in property services while developing your skills in a supportive environment.
- Qualifications: Good IT skills, communication skills, and a passion for customer service.
- Other info: Entry-level role with excellent career growth opportunities and a commitment to diversity.
The predicted salary is between 30000 - 37000 £ per year.
Overview
Job Title: Property Services Planner
Contract Type: Permanent
Salary: £33,185.24
Working Hours: 35 hours per week
Working Pattern: Monday to Friday/Hybrid
Location: Arlington, Camden
If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, so apply even if you don’t meet all essential criteria on the job description.
The difference you will make
You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. You will support your team leaders, managers and operational teams to achieve KPI’s. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.
About You
We are looking for someone with:
- Good level IT skills and literacy
- Good communication skills, both oral and written
- Self-motivated, resilient, assertive and confident
- Proven experience of excellent customer service skills
- Excellent time management, planning & organisational skills
Role Responsibilities
- Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner.
- Work as part of a high performing team and ensure your actions support the team’s success.
- Answer phones, emails, CRM cases, schedule appointments and input data into the system.
- Maintain all tasks including raising jobs, requisitions, follow-on works, subcontractor works; ensure records are up to date (job details, appointments, statuses, times, dates, costs).
- Ensure operatives are working efficiently and workload is maintained in line with WIPs (Works in progress).
- Phone residents to gain access for works.
- Work with emergency appointments and resolve scheduling conflicts.
- Ensure subcontractors complete jobs on time and submit paperwork for supervisor review and contractor payment.
- Escalate issues to the relevant surveyor/manager.
- Maintain a first-time-fix approach and assist operatives/supervisors/surveyors.
- Assist in investigations of complaints and expressions of dissatisfaction with the service.
- Maintain the team inbox and CRM cases; update the system with relevant information.
- Carry out other administrative duties to support Property Services and liaise with other departments as necessary.
- Any other reasonable duties to support service delivery.
Person specification
Essential – Knowledge, Skills and Experience
- Good level IT skills and literacy
- Good communication skills, both oral and written
- Self-motivated, resilient, assertive and confident
- Proven experience of excellent customer service skills
- Excellent time management, planning & organisational skills
- Ability to work under pressure in a fast-paced environment
- A passion for delivering excellent customer service
- Strong customer experience ethos
- Able to work alone or as part of a team, demonstrates company values e.g. customer first
- Desirable
- Experience of working in the Housing/Property sector
- Experience using Dynamic Scheduling system
- Experience using Job Management Software
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Non-profit Organizations
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
About Riverside Property Services
Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. The team handles repairs, servicing, voids and planned maintenance via in-house and contractor resources, including statutory and regulatory compliance checks. The planning team in Camden and Dartford provides support across the property services delivery model, scheduling work and ensuring timely completion and proper allocation of works orders.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Role status and location notes and other posting remnants have been omitted to keep the description focused on the role and requirements.
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Property Services Planner employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Planner
✨Tip Number 1
Network like a pro! Reach out to people in the property services sector, especially those at Riverside. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to planning and customer service. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Show off your IT skills! Be ready to discuss any relevant software you've used, especially if it relates to scheduling or job management. We love seeing candidates who are tech-savvy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about potential, so don’t hesitate even if you don’t tick every box.
We think you need these skills to ace Property Services Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Property Services Planner role. Highlight your IT skills, customer service experience, and any relevant planning or organisational abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to Riverside's mission. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since good communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start.
Apply Early!: Don’t wait until the last minute to submit your application. Apply through our website as soon as you can to avoid disappointment, especially since applications may close early!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand the role of a Property Services Planner. Familiarise yourself with the key responsibilities like scheduling operatives and managing compliance works. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since good communication is essential for this role, prepare to demonstrate your skills during the interview. Think of examples where you've effectively communicated with customers or team members, especially in challenging situations. This will highlight your ability to maintain a customer-first approach.
✨Be Ready to Discuss Time Management
Time management is crucial in this fast-paced environment. Prepare to discuss how you've successfully managed multiple tasks or projects in the past. Use specific examples to illustrate your planning and organisational skills, as this will resonate well with the interviewers.
✨Emphasise Teamwork and Flexibility
This role requires working as part of a high-performing team and being adaptable. Be ready to share experiences where you've collaborated with others or stepped outside your usual responsibilities to support your team. This will show that you align with their values and are ready to contribute to the team's success.
