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- Tasks: Support young mothers in achieving independence through practical assistance and emotional support.
- Company: Riverside is a unique housing association dedicated to enhancing lives and revitalising communities.
- Benefits: Enjoy flexible working hours, competitive pay, 28 days holiday, and investment in your personal development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience with vulnerable groups and basic IT skills are essential; lived experience is valued.
- Other info: This role is female-only due to the nature of the services provided.
The predicted salary is between 20600 - 28600 £ per year.
Overview
Job Title: Project Assistant
Contract Type: Permanent
Salary: £25,673.65 per annum
Working Hours: Full Time – 37.5 Hours
Working Pattern: Monday to Sunday, Mix of Early, Middle and Late Shifts
Location: Westminster Mental Health Service, West Minister
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\\\’t meet all the essential criteria on the job description.
Please note: while we will accept applications on the basis of any form of valid legal permission to work in the UK, we are surrendering the Riverside Sponsorship licence and are unable to apply for any further sponsorships for existing colleagues or candidates.
The difference you will make as a Support Assistant
You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.
You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.
About You
We are looking for someone with:
- Experience of working with people in a customer facing environment
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata) *
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered
Role Profile
We Use Psychologically Informed Approaches And Trauma Informed Care Principles To Support Our Customers To Make Positive Choices, Develop New Ways Of Thinking And Take Steps Towards Independence, By
- Assisting in the planning and delivery of a range of personalised support and move-on plans
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
- Inspiring and motivating customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
- Signposting customers to appropriate external support services, such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’, enabling successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
- Assisting in the promotion of customer involvement and consultation
- Assisting with the delivery of a range of group work sessions
Deliver a Support Service
- Support the delivery of the referral process for new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
- Carry out day-to-day administration and operational duties
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
- Assist in collating and submitting information returns on funding, health & safety and performance
- Act as point of contact on the phone, reception and deal with a range of enquiries
Other Information
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times – carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
- Deliver your role in line with Riverside company values – “Our Riverside Way”
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person Specification
Essential
- Experience of working with vulnerable client groups
- Experience of delivering structured support in either housing or social care
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours
Creating an Inclusive Environment
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Project Assistant employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Assistant
✨Tip Number 1
Familiarise yourself with the principles of Psychologically Informed approaches and Trauma Informed Care. Understanding these concepts will not only help you in your role but also demonstrate to us that you are aligned with our values and mission.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or join online forums where you can connect with others who work with vulnerable groups. This can provide valuable insights and may even lead to recommendations.
✨Tip Number 3
Prepare to discuss your experience with vulnerable client groups during the interview. Think of specific examples where you've made a positive impact, as this will showcase your ability to support our customers effectively.
✨Tip Number 4
Research Riverside's current projects and initiatives. Being knowledgeable about our work will allow you to ask informed questions during the interview and show your genuine interest in joining our team.
We think you need these skills to ace Project Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles and working with vulnerable groups. Use specific examples that demonstrate your skills and understanding of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting young mothers and their children. Mention any personal experiences or insights that relate to the role, and explain why you want to work at Riverside specifically.
Highlight Relevant Skills: Emphasise skills such as communication, empathy, and problem-solving in your application. These are crucial for the Project Assistant role, so provide examples of how you've used these skills in past experiences.
Follow Application Instructions: Ensure you attach all required documents and follow any specific instructions provided in the job listing. Double-check for any additional requirements, such as references or certifications, before submitting your application.
How to prepare for a job interview at Riverside
✨Show Your Empathy
As a Project Assistant, you'll be working with vulnerable individuals. Make sure to express your understanding and empathy during the interview. Share any relevant experiences that demonstrate your ability to connect with people in challenging situations.
✨Highlight Relevant Experience
Discuss your previous experience in customer-facing roles or working with vulnerable groups. Be specific about your responsibilities and how they relate to the role at Riverside. This will show that you have the necessary skills and understanding for the position.
✨Demonstrate Flexibility
Since the role requires flexible working hours, be prepared to discuss your availability and willingness to adapt to the needs of the service. Highlight any past experiences where you successfully managed changing schedules or unexpected challenges.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, the support services offered, or the training opportunities available. This shows your genuine interest in the role and the organisation.
