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- Tasks: Plan schedules for operatives and manage administrative tasks efficiently.
- Company: Riverside is a leading not-for-profit housing association transforming lives and communities.
- Benefits: Enjoy competitive pay, 28 days holiday, flexible working, and personal development opportunities.
- Why this job: Join a passionate team making a real impact in housing and community support.
- Qualifications: Good IT skills, communication abilities, and a customer service mindset are essential.
- Other info: Riverside values diversity and offers guaranteed interviews for applicants with disabilities.
The predicted salary is between 25000 - 35000 ÂŁ per year.
Riverside City Of London, England, United Kingdom
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Join to apply for the Planner – Complex Works role at Riverside
Riverside City Of London, England, United Kingdom
1 week ago Be among the first 25 applicants
Join to apply for the Planner – Complex Works role at Riverside
Job Description
Job Title: Planner -Complex Works
Contract Type: Permanent
Salary: ÂŁ30,972.90 per annum
Working Hours: Full time 40 hours
Working Pattern: Monday to Friday
Location: Arlington, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.
The difference you will make as a Planner -Complex Works
Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties.
Riverside Property Services undertakes repairs, damp and mould works, Planned and Complex repair work, servicing and voids work to our customers’ homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks.
You will be responsible for planning the schedule of operatives within the relevant work stream. You will ensure the provision of effective and efficient administration surrounding the works and other technical projects. Supporting your technical team, managers and operational teams to achieve KPI’s.Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.
About You
We are looking for someone with
- Good level IT skills and literacy
- Good communication skills, both oral and written
- Self-motivated, resilient, assertive and confident
- Proven experience of excellent customer service skills
- Excellent time management, planning & organisational skills .
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
- Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner.
- Work as part of a high performing team and ensure your actions are supportive of the team being successful.
- Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system.
- Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs.
- Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
- Contacting residents to ensure access is gained for works.
- Work with emergency appointments and resolve scheduling conflicts.
- Ensuring that subcontractors are completing jobs on time, and they submitcompleted documents and photographic evidence correctly ready for supervisor’ review and contractor payment
- Escalate any operatives/ contractors’ issues to the relevant surveyor/manager
- Ensuring you have the “first time fix” approach.
- Assisting operatives/ supervisors / surveyors/ complaints officers
- Assisting in the investigation and resolution of complaints (informal and formal) and expressions of dissatisfaction with the service
- Maintaining the team inbox and the CRM cases and answering queries.
- Updating the system with relevant information
- Other administrative duties to support Property Services and liaising with other departments where necessary.
- Any other reasonable duties to support service delivery.
Person specification
Essential
Knowledge, Skills and Experience
- Good level IT skills and literacy
- Good communication skills, both oral and written
- Self-motivated, resilient, assertive and confident
- Proven experience of excellent customer service skills
- Excellent time management, planning & organisational skills
- Ability to work under pressure in a fast-paced environment
- A passion for delivering excellent customer service
- Strong customer experience ethos
- Able to work alone or as part of team, demonstrates company values e.g. customer first.
Desirable
- Experience of working in the Housing/Property sector
- Experience using Dynamic Scheduling system
- Experience using Job Management Software
- Awareness of Damp and Mould
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours
Creating an Inclusive Environment
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Planner - Complex Works employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner - Complex Works
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Riverside. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Planner role.
✨Tip Number 3
Brush up on your IT skills, especially in job management software and dynamic scheduling systems. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed time and organised tasks in previous roles. Highlighting your planning and organisational skills will resonate well with the responsibilities outlined in the job description.
We think you need these skills to ace Planner - Complex Works
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Planner - Complex Works role. Focus on your IT skills, communication abilities, and any previous experience in customer service or property management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Riverside's mission. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in planning and administration.
Showcase Relevant Experience: If you have experience in the housing or property sector, be sure to highlight it. Discuss any familiarity with job management software or dynamic scheduling systems, as these are valuable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Riverside
✨Showcase Your IT Skills
As a Planner for Complex Works, you'll need good IT skills. Be prepared to discuss your experience with relevant software and how you've used technology to improve efficiency in previous roles.
✨Demonstrate Strong Communication
Effective communication is key in this role. During the interview, highlight examples of how you've successfully communicated with team members, customers, and contractors to resolve issues or improve service delivery.
✨Emphasise Customer Service Experience
Riverside values excellent customer service. Be ready to share specific instances where you've gone above and beyond to meet customer needs, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and time management skills. Think of scenarios where you had to manage multiple tasks under pressure and how you prioritised effectively.
