At a Glance
- Tasks: Support older residents with housing management and ensure their safety and comfort.
- Company: Join Riverside, a forward-thinking employer committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, 25 days holiday, and flexible working options.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real difference in the lives of vulnerable people while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 € per year.
Contract Type: Permanent
Salary: £26,227.50 per annum
Working Hours: Full time 37.5 hours per week
Working Pattern: Monday to Friday 9am – 5pm
Location: Nottingham & Derby – Car essential to travel to schemes as required
At Riverside we recruit to potential, not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria. Please note that we will not sponsor any further candidates, as Riverside is not considering sponsorships.
Responsibilities
- Act as an initial point of reference on the phone or in the reception area as required.
- Assist in the provision of comprehensive housing management, including working with tenancy agreements.
- Carry out day‑to‑day office administration functions to ensure all records and files are maintained securely and confidentiality is upheld.
- Report repairs and maintenance needs on behalf of the customer following agreed procedures.
- Assist in monitoring and delivery of service contracts at the scheme (lifts, heating, fire equipment, gardening, etc.).
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
- Ensure the company's Health and Safety policy is fully implemented at the scheme, and customers are aware of security provisions at all times.
- Promote and encourage a high level of customer involvement, consultation and communication.
- Monitor standards of maintenance and cleanliness by conducting regular site inspections.
- Use appropriate IT systems and maintain professional and timely records.
- Adhere to Riverside’s safeguarding policies and procedures in every aspect of service delivery.
- Monitor and meet relevant health and safety standards in properties.
- Monitor the delivery of reactive repairs across the properties within the cluster, ensuring they are of a high standard and cost effective.
- Work with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
- Travel, within a reasonable distance, to provide cover to other schemes as required.
- Ensure compliance with Riverside’s Equality and Diversity policy in respect of employment and service delivery.
- Understand your role in the organisation and be accountable for your contribution to service delivery within Retirement Living and the organisation.
- Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support.
- Any other relevant duties as required by the designated manager.
Essential skills and experience
- Car essential to travel to schemes across Nottingham and Derby as required.
- Experience working in a customer‑focused environment.
- Excellent communication skills.
- Experience of working with vulnerable and older people.
- Flexible and responsive attitude.
- Proficiency in Microsoft Office (Word and Excel) and a willingness to learn specific IT systems used within Care and Support; completion of relevant IT training where required.
Desirable skills and experience
- Formal care, support or housing qualification.
- A full, clean driving licence.
Benefits
- Competitive pay and generous pension.
- 25 days holidays plus bank holidays.
- Flexible working options available.
- Investment in learning, personal development and technology.
- A wide range of benefits.
Equality, diversity and inclusion
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. Applicants meeting the minimum requirements for the role will be guaranteed an interview.
Retirement Living Assistant in Nottingham employer: Riverside
At Riverside, we pride ourselves on being an exceptional employer, offering a supportive work culture that values personal development and inclusivity. As a Retirement Living Assistant in Nottingham and Derby, you will enjoy competitive pay, generous holiday allowances, and flexible working options, all while making a meaningful impact in the lives of vulnerable and older individuals. Our commitment to employee growth and well-being, combined with our status as a Disability Confident Employer, makes Riverside a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Assistant in Nottingham
✨Tip Number 1
Get to know the company! Research Riverside and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. This will help you feel more confident and articulate when discussing your experience and how it relates to the Retirement Living Assistant role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at Riverside.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retirement Living Assistant in Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of older people and are excited about the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we do at Riverside.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as this reflects the communication skills we value in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Riverside
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retirement Living Assistant. Familiarise yourself with housing management, health and safety standards, and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've excelled in a customer-focused environment. Highlight how you’ve worked with vulnerable or older people, as this will resonate well with Riverside's values.
✨Demonstrate Flexibility and Responsiveness
Riverside values a flexible attitude, so be ready to discuss times when you've adapted to changing situations or responded quickly to challenges. This could involve anything from managing unexpected issues to adjusting your approach based on customer needs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their staff. This shows that you’re not just interested in the job, but also in being part of their team and contributing to their mission.
