Night Support Assistant

Job Description

Night Support Assistant – Permanent – Salary: £28,155.84 per annum. Working hours: 37.5 hours per week, full time. Working pattern: 21:00–08:45 and/or 21:15–08:30. Location: Cliff Road, Camden.

At Riverside we recruit to potential, not just on skills and experience. Please attach a current CV and covering letter. We accept applications from anyone with valid legal work permission in the UK. We are unable to sponsor visas.

The difference you will make

You will provide practical and emotional support to vulnerable people, helping them maintain their homes and live in the community, monitoring wellbeing and referring to specialist staff. Your priority is the safety and wellbeing of everyone in our accommodation, including our customers.

Responsibilities will include

• Providing waking night staff cover on a rota basis, including weekends and bank holidays.
• Completing and coordinating nightly patrols in and out of the building to maintain high standards of security and to attend to customers\’ night time needs, including welfare checks as needed.
• Assisting in maintaining customer files and ensuring accurate and up‑to‑date records of support provided in accordance with company policies.
• Participating in handovers with the day staff at the start and end of each shift.

About You

We are looking for someone who works well as part of a team, shares our values, and is friendly, engaged and committed to achieving great outcomes for customers.

We are looking for someone with

• Experience of working with vulnerable adults in a paid or voluntary capacity.
• A genuine passion for working with people and willingness to travel.
• Good communication skills and the ability to engage with and respect the needs of vulnerable people.
• Excellent team working skills with a creative flair and ability to think outside the box.
• Strong IT and social media skills to manage and maintain administration and recording systems.

Why Riverside

Riverside – part of One Housing Group – has been revitalising neighbourhoods and supporting communities for 90 years. We own over 75,000 affordable residential and retirement homes across the UK, offering a range of services from homelessness to social care.

Working with us, you’ll enjoy

• Competitive pay and generous pension.
• 28 days holiday plus bank holidays.
• Flexible working options.
• Investment in learning, personal development and technology.
• Other benefits.

Our Homelessness and Prevention team is friendly and passionate about providing high‑quality support. Working in care can be demanding, but our colleagues are always kind and compassionate.

Diversity and Inclusion

We are inclusive and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants with a disability.

Applications may close before the deadline; please apply early.

Role Profile

Service Delivery

• Provide waking night staff cover on a rota basis, including weekends.
• Ensure the project adheres to all standards set by One Support.
• Participate in handovers with day staff at the start and end of each shift.
• Complete and coordinate nightly patrols to maintain security and attend to customers\’ night time needs.
• Take all reasonable precautions for health and safety, including fire procedure, room checks and inspections.
• Carry out welfare checks on customers as necessary throughout the night.

Customer Support

• Accessible and responsive to customers’ concerns and requests for information.
• Assist customers in maintaining high standards of healthcare and personal hygiene.
• Enable customers to get involved in the running of the service through consultation and participation.
• Ensure customers are fully informed and familiar with local practice and procedures, including Health and Safety Regulations and fire drills.
• Ensure other team members are aware of relevant customer issues.
• Assist in maintaining customer files and ensuring accurate records in accordance with HCS policies, including the MPS IT system.
• Keep customers informed of changes in local practice and procedures.

Other Information

• Work flexible hours to meet customer and business needs, which may not include normal office hours.
• Use the Lone Worker system when necessary.
• Ensure customers are safe at all times, following Riverside’s policies on health & safety, safeguarding, dignity at work, GDPR, cash handling and more.
• Deliver the role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, regular supervisions and reflective practice sessions.
• Undertake regular training and continuous development to deliver the role safely.
• May be required to undertake additional duties and responsibilities with line manager.

Person Specification – Essential

Knowledge, Skills and Experience

• Demonstrable experience working with vulnerable adults, whether voluntary or paid.
• Good team worker.
• Good time‑management skills.
• Good organisational skills.
• Ability to motivate and support vulnerable adults.
• IT skills, including the use of Microsoft Word.
• Ability to manage and maintain administration and recording systems.