Night Support Assistant
Night Support Assistant

Night Support Assistant

London Full-Time 20000 - 30000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support vulnerable individuals overnight, ensuring their safety and wellbeing.
  • Company: Riverside is a leading housing association dedicated to enhancing lives and communities.
  • Benefits: Enjoy competitive pay, 28 days holiday, flexible working, and personal development opportunities.
  • Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
  • Qualifications: Experience with vulnerable adults, strong communication skills, and a passion for helping others.
  • Other info: Diversity and inclusion are core values; guaranteed interviews for applicants with disabilities.

The predicted salary is between 20000 - 30000 £ per year.

Job Title: Night Support Assistant
Contract Type: Permanent
Salary: £28,155.84
Working Hours: 37.5
Working Pattern: Monday to Sunday Shift Rota
Location: Tile House, Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.

About you

We are looking for a team player with good time management skills with the ability to motivate and support vulnerable people.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits
  • Diversity and Inclusion at Riverside:

    We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

    Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview

    Role Profile:

    Service Delivery:

  • Provide waking night staff cover at the service on a rota basis including weekend shifts.
  • Ensure that the project adheres to all the standards set out by One Housing Group (Part of the Riverside Group).
  • Participate in handovers with the day staff at the start and end of each shift.
  • Complete and coordinate nightly patrols in and out of the building (where required) to maintain high standards of security and to attend to customers nighttime needs.
  • Take all reasonable precautions for the health and safety of the project including implementing the fire procedure, room checks and health and Safety Inspections.
  • Carry out welfare checks on customers as necessary throughout the night
  • Customer Support:

  • To be accessible and responsive at all times to customers concerns and requests for information.
  • To support customers to maintain high standards of health care.
  • Ensure customers are enabled and empowered to get involved in the running of the service through consultation and participation.
  • Ensure all customers are fully informed and familiar with local practice and procedures with particular reference to the Health and Safety Regulations, fire drills etc
  • Ensure at all times that other team members are aware of relevant issues about the customers.
  • Assist in maintaining customer files and ensure accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the relevant database (Inform).
  • Ensure that all customers are fully informed and familiar of changes in local practice and procedures.
  • Other Information

  • You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
  • Use the Lone Worker system as and when necessary
  • Ensure customers are safe at all times – carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework . health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
  • Deliver your role in line with Riverside company values – “Our Riverside Way”.
  • Participate in team meetings, attend regular supervisions and reflecting practice sessions.
  • Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
  • From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
  • Person specification

    Knowledge, Skills and Experience

    Essential

  • Demonstrable experience of working with vulnerable adults, whether in a voluntary or paid capacity
  • Good team worker
  • Good time management skills
  • Good organisational skills
  • Ability to motivate and support vulnerable adults
  • IT skills including the use of Microsoft packages such as Word
  • Night Support Assistant employer: Riverside

    Riverside is an exceptional employer, dedicated to enhancing the lives of vulnerable individuals in Camden through compassionate support and community engagement. With a strong focus on employee development, competitive pay, and a supportive work culture, Riverside fosters an inclusive environment where every team member can thrive and make a meaningful impact. Join us to be part of a passionate team that values diversity and prioritises the wellbeing of both staff and customers.
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    Contact Detail:

    Riverside Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Night Support Assistant

    Tip Number 1

    Familiarise yourself with Riverside's values and mission. Understanding their commitment to supporting vulnerable individuals will help you align your responses during interviews, showcasing your passion for the role.

    Tip Number 2

    Highlight any relevant experience you have working with vulnerable adults, whether in a paid or voluntary capacity. Be prepared to share specific examples of how you've made a positive impact in similar roles.

    Tip Number 3

    Demonstrate your teamwork skills by discussing past experiences where collaboration was key. Riverside values team players, so showing that you can work well with others will strengthen your application.

    Tip Number 4

    Prepare questions about the role and the team dynamics at Riverside. This shows your genuine interest in the position and helps you assess if it's the right fit for you, making a great impression during the interview.

    We think you need these skills to ace Night Support Assistant

    Experience working with vulnerable adults
    Strong communication skills
    Ability to engage and respect the needs of vulnerable people
    Teamwork and collaboration skills
    Problem-solving skills
    Attention to detail
    Basic IT skills for record-keeping
    Ability to conduct welfare checks
    Knowledge of health and safety regulations
    Flexibility to work night shifts, weekends, and bank holidays
    Empathy and compassion
    Organisational skills
    Ability to maintain confidentiality

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with vulnerable adults. Use specific examples to demonstrate your skills in communication and teamwork.

    Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable individuals. Mention how your values align with Riverside's mission and provide examples of how you've made a positive impact in previous roles.

    Highlight Relevant Skills: Emphasise your strong IT and social media skills, as well as your ability to think creatively. These are important for maintaining records and engaging with customers effectively.

    Show Enthusiasm for the Role: Convey your excitement about the Night Support Assistant position. Discuss why you want to work at Riverside and how you can contribute to their goals of enhancing community support.

    How to prepare for a job interview at Riverside

    Show Your Passion for Support Work

    Make sure to express your genuine passion for working with vulnerable adults. Share any relevant experiences, whether paid or voluntary, that highlight your commitment to making a positive impact in their lives.

    Demonstrate Teamwork Skills

    Riverside values teamwork highly, so be prepared to discuss how you work collaboratively with others. Provide examples of past experiences where you successfully contributed to a team, especially in challenging situations.

    Highlight Communication Abilities

    Effective communication is key in this role. Be ready to showcase your ability to engage with and respect the needs of vulnerable individuals. You might want to prepare scenarios where your communication skills made a difference.

    Prepare for Situational Questions

    Expect questions that assess your problem-solving abilities and how you handle emergencies or difficult situations. Think of specific instances from your past where you had to think on your feet and ensure the safety and wellbeing of others.

    Night Support Assistant
    Riverside
    Location: London
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    R
    • Night Support Assistant

      London
      Full-Time
      20000 - 30000 £ / year (est.)
    • R

      Riverside

      50-100
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