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- Tasks: Be the friendly face of security, ensuring safety and support for residents at night.
- Company: Join Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Enjoy competitive pay, generous holidays, flexible hours, and personal development opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and basic IT skills are essential; training provided.
- Other info: Diverse and inclusive workplace with guaranteed interviews for applicants with disabilities.
The predicted salary is between 25673 - 28240 £ per year.
Job Title
Night Concierge and Security Assistant
Contract Type
Permanent
Salary
£25,673.65 per annum (pro rata) plus 10% night allowance
Working Hours
30 hours per week, part time
Working Pattern
Monday to Thursday, 2pm-10pm
Location
The Crossings, Hull
Job Description
Our night concierge and security assistant will work across a defined geographical area delivering a high quality service to Riverside customers.
We are looking for someone with experience of working in a customer focused environment; proficiency in Microsoft Office (Word, Excel) and a willingness to learn specific IT systems used within Riverside, and to complete any required IT training.
Responsibilities
- Act as an initial point of reference on the phone or in a Reception area as required.
- Respond to faults as discovered.
- Monitor access to schemes and visitors.
- Use company intranet, e‑mail and other correspondence where appropriate.
- Implement night security systems, ensuring overall safety and security of the scheme.
- Reporting incidents and anti‑social behaviour.
- Carry out domestic tasks (cleaning communal areas) to a high standard.
- Implement policies and procedures to ensure effective service delivery.
- Advises management promptly of any signs of problems or concerns about a client.
- Report repairs to maintenance contractors using appropriate systems.
- Ensure culture and diversity issues for clients are considered and report any forms of discrimination.
- Promote and encourage a high level of client involvement, consultation and communication.
- Understand your role in the organisation and be accountable for delivering your contribution efficiently.
- Work within a multi‑disciplinary team and meet rota system requirements.
- Work a range of shifts on a 24‑hour, 7‑days per week rota basis.
- Undertake regular training to deliver your role safely.
- May undertake additional duties and responsibilities of an equivalent nature in consultation with your Line Manager.
Qualifications
- Experience of working in a customer focused environment.
- Proficiency in Microsoft Office (Word, Excel) and willingness to learn specific IT systems used within Riverside.
Desirable
- Experience of providing direct care to a diverse group of customers.
Benefits
- Competitive pay & generous pension.
- 28 days holiday plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion
Riverside is an inclusive organisation that values diversity in all its forms. We foster a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare they have a disability.
Application Information
If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. We recruit to potential, not just skills and experience, so apply even if you don\’t meet all the essential criteria.
We will only accept applications from candidates with valid legal permission to work in the UK; we do not sponsor.
About Riverside
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes. We are committed to helping vulnerable communities and transforming lives.
Our Values
Creating an Inclusive Environment.
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Night Concierge & Security Assistant employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge & Security Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections at Riverside. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Prepare for the interview by researching Riverside's values and mission. Show us that you’re not just looking for any job, but that you genuinely want to be part of our community-focused team.
✨Tip Number 3
Practice common interview questions related to customer service and security. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining Riverside.
We think you need these skills to ace Night Concierge & Security Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-focused roles and any relevant IT skills. We want to see how your background aligns with the Night Concierge and Security Assistant position, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working with Riverside and how you can contribute to our mission. Keep it personal and engaging – we love to see your personality come through.
Showcase Your Flexibility: Since this role involves working flexible hours, make sure to mention your availability in your application. Highlight any previous experience where you adapted to changing schedules or worked outside of normal hours.
Apply Early!: Don’t wait until the last minute to submit your application. We may close applications before the deadline if we find the right candidate, so get your CV and cover letter in as soon as possible through our website!
How to prepare for a job interview at Riverside
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Concierge and Security Assistant. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like monitoring access and implementing security systems.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent service in past positions. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to handle similar scenarios at Riverside.
✨Brush Up on IT Skills
As the job requires basic proficiency in Microsoft Office and other IT systems, it’s a good idea to practice using these tools before your interview. Be prepared to discuss your experience with Word and Excel, and express your willingness to learn any new systems that Riverside uses.
✨Emphasise Your Commitment to Inclusivity
Riverside values diversity and inclusion, so be sure to highlight your commitment to equal opportunities during the interview. Share any experiences where you promoted non-discriminatory practices or worked effectively within diverse teams, as this will resonate well with their values.