At a Glance
- Tasks: Support vulnerable clients and ensure safety during night shifts.
- Company: Riverside, a leading housing association with a community focus.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with vulnerable groups and basic IT skills required.
The predicted salary is between 25673 - 28240 € per year.
Overview
Job Title: Night Assistant
Contract Type: Permanent
Salary: £25,673.65 per annum, plus 10% night shift allowance (pro rata per annum)
Working Hours: Part time 28.5 hours
Working Pattern: 4 Nights on and 4 Nights off - Hours are 22:00-06:30
Location: Rose Brae, Birkenhead
Application note: If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\\\'t meet all the essential criteria on the job description.
The difference you will make as a Night Assistant
Working across a defined geographical area, you will assist in the delivery of a high-quality support, security and housing service to the clients of our supported schemes.
About you
We are looking for someone with:
- Experience with working with vulnerable client groups.
- IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Why Riverside?
At Riverside, we\\u2019re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we\\u2019ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you\\u2019ll enjoy:
Competitive pay & generous pension
28 days holidays plus bank holidays (pro rata)
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered
Role Profile
Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes.
Implementing night security systems, ensuring overall safety and security of the scheme.
Meeting the requirements of health and safety policies and practices.
Effectively dealing with anti-social behaviour.
Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
Effective recording of information including adding updates to the Support database and Housing Management database.
Implementing policies and procedures to ensure effective service delivery.
Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
Promote and encourage a high level of client involvement, consultation and communication.
Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements.
Using IT systems appropriately.
Responds to faults as discovered.
Ensure a warm welcome and maintain inviting Reception areas as per the Psychologically Informed Environment standards.
Contributes to the stock control, purchasing and storage of consumables required by the service
To provide administrative support to the Housing Team and Service Managers
Service Delivery
To understand your role in the organisation and to be accountable for your contribution to maximise profitability
To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, i.e., small group of schemes
Involved in team meetings, training events and attending regular supervisions, as appropriate.
Assisting colleagues in meeting key performance indicators (e.g. voids arrears and outcome targets).
Adhering to equality and diversity policies in all aspects of service delivery.
Assisting housing team colleagues in the delivery of quality housing management.
Liaising with colleagues to ensure that the service promotes empowerment and independence. Ensuring effective exchanges of information with team members and day staff.
Reporting repairs to maintenance contractors by using appropriate systems.
Other duties
To provide a high quality, customer-orientated service championing
“Riverside Service Style” practices
Constantly review work outputs, setting improvement targets and appraising individual performance
Participate in the work of the Divisional team, encouraging innovation
Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
To ensure compliance with Riverside\\u2019s Equality and Diversity policy, in respect of employment and service delivery.
Ensure that all data is compliant with legislation and policies relating to data quality
To actively promote Riverside locally.
Any other relevant duties as required by the designated manager.
To ensure compliance with Riverside\\u2019s safeguarding policies and procedures in every aspect of service delivery.
Knowledge, Skills and Experience
Essential
Experience with working with vulnerable client groups.
To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Night Concierge & Security Assistant in Birkenhead employer: Riverside
Riverside is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in the community. With competitive pay, generous benefits, and a strong commitment to personal development, staff are encouraged to grow their skills and advance their careers. Located in Birkenhead, Riverside fosters a culture of diversity and empowerment, ensuring that every team member feels valued and heard.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge & Security Assistant in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings at Riverside or similar organisations.
✨Tip Number 2
Prepare for interviews by researching Riverside's values and mission. Think about how your experiences align with their goals, especially in supporting vulnerable client groups. Show them you’re not just a fit on paper!
✨Tip Number 3
Practice common interview questions and scenarios related to security and support roles. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Riverside team and making a difference.
We think you need these skills to ace Night Concierge & Security Assistant in Birkenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Night Concierge & Security Assistant role. Highlight any relevant experience with vulnerable client groups and your IT skills, especially with Microsoft Office.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about working at Riverside and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Your Values:Riverside values inclusivity and community impact. In your application, mention how your personal values align with ours and share any experiences that demonstrate your commitment to diversity and support for vulnerable individuals.
Apply Early!:Don’t wait until the last minute to submit your application. We might close applications early if we find the right candidate, so get your CV and cover letter in as soon as you can through our website!
How to prepare for a job interview at Riverside
✨Know Your Clients
Familiarise yourself with the specific needs of vulnerable client groups. Research Riverside's approach to support and security services, so you can demonstrate your understanding during the interview.
✨Showcase Your IT Skills
Brush up on your Microsoft Office skills, especially Word and Excel. Be ready to discuss any previous experience with IT systems and express your eagerness to learn new ones that Riverside uses.
✨Emphasise Teamwork
Highlight your ability to work within a multi-disciplinary team. Share examples of how you've collaborated with others to achieve positive outcomes, as this role involves working closely with housing and support staff.
✨Demonstrate Your Commitment to Diversity
Riverside values diversity and inclusion, so be prepared to discuss how you’ve contributed to creating an inclusive environment in past roles. Show that you understand the importance of equality and diversity in service delivery.
