Night Assistant

Job Title

Night Assistant

Contract Type

Permanent

Salary

£26,227.50 plus 10% Night Allowance

Working Hours

37.5 hours per week, full time

Working Pattern

4 nights on and 4 nights off

Location

Youth Hostel Shaw Street, Everton

Job Description

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

Responsibilities

• Undertake a range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high-quality service.
• Operate and implement security, fire and telephone systems, clean communal areas and rooms as required.
• Complete regular checks of the property and report repairs and maintenance issues.
• Assist residents aged 18–21 during the night, ensuring a safe, welcoming and friendly environment.
• Respond to any issues, alerts or faults of the night security system or other systems and report appropriately to the relevant manager.
• Monitor visitors\’ access to the building(s) and enforce visitor procedures.
• Maintain an inviting Reception area as per the Psychologically Informed Environment standards.
• Advising customers who may have safety issues during the night.
• Assist in organising regular Health & Safety risk reviews of the premises.
• Clean rooms and communal areas as required.
• Provide effective customer service, including tenancy enquiries such as distribution of post and rent payments.
• Record information related to logs, reports and records accurately.
• Provide administrative support to the Housing Team and Service Managers.
• Work to a rota on a night shift basis and travel to different properties within a defined area as required.
• Use the Lone Worker system where required by policy or risk assessment.
• Adhere to Riverside’s policy and procedure framework to ensure customer safety.
• Participate in team meetings, attend regular supervisions and reflective practice sessions.
• Undertake regular training and continuous development.
• Keep up to date with local and organisational policies, procedures and information.
• May undertake additional duties as required by line manager.

About You

• Experience working with vulnerable client groups.
• Experience of, and ability to work alone at night.
• Basic IT proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within Riverside; complete relevant IT training where required.

Qualifications & Experience

• An understanding of barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Experience of working in a team.
• Ability to clean rooms and communal areas.
• Communication skills with a positive, empathetic, calm, flexible, resilient attitude.
• Organisation and time‑management skills for planning tasks and managing difficult situations.
• Initiative and confidence to make decisions and follow through actions.
• Basic administrative and IT skills and attention to detail to maintain records and in‑house systems.

Desirable

• Experience working with vulnerable and diverse customer groups or individuals with complex needs.
• Personal lived experience of homelessness, mental health issues or substance misuse.
• Previous experience using CCTV equipment and ensuring safety of a building.

Why Riverside?

Riverside is a housing association enhancing everyday lives for all customers. With over 75,000 affordable homes across the UK, we offer a diverse portfolio ranging from homelessness services to social care and retirement living. We invest in learning, personal development and technology.

Benefits

• Competitive pay & generous pension
• 25 days holiday plus bank holidays
• Investment in learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion

We are inclusive. We value diversity in all forms and foster a respectful, empowered workplace. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants declaring a disability. Applicants meeting the minimum requirements are guaranteed an interview.

Applications

Applications may close before the deadline, so please apply early to be considered.

About Riverside

Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, managing around 75,000 homes. We are a leading provider of supported housing services, particularly for those affected by homelessness. We plan to build over 15,000 affordable homes over the next decade.