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- Tasks: Support clients overnight, ensuring safety and cleanliness in housing schemes.
- Company: Riverside is a leading not-for-profit housing association with over 90 years of community impact.
- Benefits: Enjoy competitive pay, flexible hours, 28 days holiday, and personal development opportunities.
- Why this job: Make a real difference in people's lives while working in a diverse and inclusive environment.
- Qualifications: Experience with vulnerable groups and basic IT skills are essential; training provided.
- Other info: Guaranteed interview for applicants with disabilities who meet minimum requirements.
The predicted salary is between 24627 - 27089 £ per year.
Contract Type: Permanent
Salary: £24,627 per annum, plus 10% night shift allowance
Working Hours: Full Time 37.5 Hours
Working Pattern: 6 week rolling rota, Mon-Sun 9pm - 7pm including BHs with occasional day shift 12pm - 10pm
Location: Stages Academy, Middlesbrough
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Night Assistant:
- Working across a defined geographical area, you will assist in the delivery of a high-quality support, security and housing service to the clients of our supported schemes.
About You:
- We are looking for someone with experience working with vulnerable client groups.
- IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Role Profile:
- Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes.
- Implementing night security systems, ensuring overall safety and security of the scheme.
- Meeting the requirements of health and safety policies and practices.
- Effectively dealing with anti-social behaviour.
- Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
- Effective recording of information including adding updates to the Support database and Housing Management database.
- Implementing policies and procedures to ensure effective service delivery.
- Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
- Promote and encourage a high level of client involvement, consultation and communication.
- Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements.
- Using IT systems appropriately.
- Responds to faults as discovered.
- Ensure a warm welcome and maintain inviting Reception areas as per the Psychologically Informed Environment standards.
- Contributes to the stock control, purchasing and storage of consumables required by the service.
- To provide administrative support to the Housing Team and Service Managers.
Service Delivery:
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
- To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
- Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, i.e., small group of schemes.
- Involved in team meetings, training events and attending regular supervisions, as appropriate.
- Assisting colleagues in meeting key performance indicators (e.g. voids arrears and outcome targets).
- Adhering to equality and diversity policies in all aspects of service delivery.
- Assisting housing team colleagues in the delivery of quality housing management.
- Liaising with colleagues to ensure that the service promotes empowerment and independence.
- Ensuring effective exchanges of information with team members and day staff.
- Reporting repairs to maintenance contractors by using appropriate systems.
Other Duties:
- To provide a high quality, customer-orientated service championing “Riverside Service Style” practices.
- Constantly review work outputs, setting improvement targets and appraising individual performance.
- Participate in the work of the Divisional team, encouraging innovation.
- Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service.
- To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
- Ensure that all data is compliant with legislation and policies relating to data quality.
- To actively promote Riverside locally.
- Any other relevant duties as required by the designated manager.
- To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
Essential Knowledge, Skills and Experience:
- Experience with working with vulnerable client groups.
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
About Us:
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our ways of working Commitment to Diversity.
Night Assistant employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Assistant
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to diversity and community support will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Gain a solid understanding of the specific needs of vulnerable client groups. Research common challenges they face and think about how you can provide effective support, as this will demonstrate your readiness for the role.
✨Tip Number 3
Brush up on your IT skills, particularly in Microsoft Office. Since proficiency in Word and Excel is essential, consider taking a quick online course or tutorial to boost your confidence before the interview.
✨Tip Number 4
Prepare to discuss your experience with anti-social behaviour and how you would handle such situations. Having specific examples ready will show that you are proactive and capable of maintaining a safe environment for clients.
We think you need these skills to ace Night Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with vulnerable client groups. Use specific examples to demonstrate your skills and how they align with the role of Night Assistant.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and Riverside's mission. Mention your willingness to learn and adapt, as well as your IT skills, which are essential for this role.
Showcase Your Understanding of Diversity: Riverside values diversity and inclusion. In your application, mention any experiences or training that demonstrate your commitment to these principles, particularly in relation to working with diverse client groups.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Riverside
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Night Assistant. Be prepared to discuss how your experience aligns with the specific tasks mentioned, such as working with vulnerable client groups and implementing security systems.
✨Showcase Your IT Skills
Since the role requires basic proficiency in Microsoft Office and a willingness to learn new IT systems, be ready to talk about your previous experiences with these tools. You might even want to mention any relevant training you've completed or are willing to undertake.
✨Demonstrate Your Commitment to Diversity
Riverside values diversity and inclusion, so it's important to express your understanding of these principles. Share examples of how you've worked with diverse groups in the past and how you would promote inclusivity in your role.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your interest and helps you gauge if the company is the right fit for you.