At a Glance
- Tasks: Ensure safety and security at night while supporting customers and maintaining the premises.
- Company: Join Riverside, a diverse and inclusive employer committed to making a difference.
- Benefits: Competitive salary, generous holidays, pension, and investment in your personal development.
- Other info: Dynamic role with opportunities for training and career growth in a supportive environment.
- Why this job: Make a real impact by helping vulnerable individuals and ensuring their safety during the night.
- Qualifications: Experience in teamwork, communication, and basic IT skills; empathy and resilience are key.
The predicted salary is between 28860 - 28860 £ per year.
Contract Type: Permanent
Salary: £28,860 per annum plus 10% Night Allowance (pro rata)
Working Hours: 36 hours per week
Working Pattern: Night rota including weekends
Location: Arlington House, Camden
Responsibilities
- Operating and implementing the night security systems, fire alarm system and telephone system, ensuring the overall safety and security of the service.
- Having an awareness of support needs, in order to contribute as directed to the delivery of agreed outcomes.
- Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure.
- Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure.
- Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises.
- Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures.
- Maintaining an inviting Reception area as per the Psychologically Informed Environment standards.
- Monitoring all activity within the premises/service at night.
- Respond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure.
- Advising customers who may have issues relating to their safety during the night.
- Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes’ premises.
- Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures.
- Cleaning rooms and communal areas as required.
- Completing checks of the property as required and reporting repairs or maintenance issues appropriately.
- Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments.
- Ensuring information related to logs/reports/records are all effectively and accurately recorded.
- Effectively supporting the Housing Team and Service Managers with administrative support, in order to provide a high-quality support service.
Additional Responsibilities
- Work to a rota on a night shift basis.
- Travel to different properties within a defined area as and when required.
- Use the Lone Worker system as and when required by the Lone Worker policy or risk assessment to maintain safe working requirements.
- Ensure customers are always safe - conducting all your duties within Riverside’s Policy and Procedure framework.
- Act and respond to any concerns regarding the health, wellbeing, safety or safeguarding of our customers in accordance with policies and procedure, regulatory guidance and best practice.
- Role model Our Riverside Way, ensuring our ways of working are embedded in all we do and supporting the delivery of our aspired culture.
- Ensure that equality and diversity policies are adhered to in all aspects of service delivery and employment.
- Participate in team meetings, attend regular supervisions and reflective practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- Ensure that you keep up to date with local or organisational policies, procedures, and information by using Riverside’s SharePoint sites, emails, or other correspondence.
- From time to time, you may be required to undertake additional duties and responsibilities in consultation with your line manager.
Benefits
- Competitive pay & generous pension
- 25 days holidays plus bank holidays (pro rata)
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Person specification
Essential Knowledge & Experience
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of and the ability to lone work at night.
- Experience of working in a team.
- Ability to clean rooms and communal areas.
- The ability to communicate positively with other people and to demonstrate an empathetic, calm, flexible, resilient, and can-do attitude.
- Experience of being able to organise tasks and plan your time whilst dealing with people and sometimes difficult or tense situations.
- Able to undertake training required for the role.
- Able to use initiative and have confidence to make decisions and follow through on any actions required.
- Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.
Desirable
- Experience of working with vulnerable and diverse customer groups or individuals with complex needs.
- Personal lived experience of either homelessness, mental health issues or substance misuse.
- Previous experience of using CCTV equipment and ensuring safety of a building.
Night Assistant employer: Riverside
Riverside is an exceptional employer that prioritises the well-being and development of its staff, offering competitive pay, a generous pension scheme, and 25 days of holiday plus bank holidays. Our inclusive work culture fosters diversity and empowers employees to grow through continuous training and personal development opportunities, all while ensuring a safe and supportive environment for both staff and customers in the vibrant Camden area.
StudySmarter Expert Advice🤫
We think this is how you could land Night Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the industry. A personal recommendation can go a long way in landing that Night Assistant role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their commitment to diversity and inclusion, as well as their approach to customer safety. This will help you align your answers with what they’re looking for.
✨Tip Number 3
Practice common interview questions related to night security and customer service. Think about scenarios where you've demonstrated your ability to handle difficult situations calmly and effectively. We want to see that you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Riverside.
We think you need these skills to ace Night Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Night Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience:If you've worked in similar roles or have experience dealing with vulnerable groups, make it shine! Share specific examples that demonstrate your ability to handle the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Riverside
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Night Assistant. Familiarise yourself with the night security systems, health and safety policies, and how to respond to incidents. This will show that you're serious about the role and ready to take on the challenges.
✨Demonstrate Empathy and Communication Skills
Since you'll be working with vulnerable individuals, it's crucial to showcase your ability to communicate positively and empathetically. Prepare examples from your past experiences where you've successfully handled difficult situations or supported someone in need.
✨Showcase Your Teamwork and Initiative
Highlight your experience working in teams and your ability to take initiative. Be ready to discuss times when you've organised tasks effectively or made decisions under pressure. This will demonstrate that you can handle the demands of the job while supporting your colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think through potential situations you might face as a Night Assistant and how you would respond. This preparation will help you feel more confident during the interview.
