Therapeutic Support Worker in London

Job Description

Job Title: Therapeutic Support Worker

Contract Type : 6 months fixed-term (with possibility of extension)

Salary : £33,180.78 per annum

Working Hours : 37.5 hours per week

Working Pattern : A Monday-to-Sunday rolling rota with 5 days on and 2 days off

Location : Lewisham, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and Covering Letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\'t meet all the essential criteria on the job description.

Please note : whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as Therapeutic Support Worker

You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About you

We are looking for someone with:

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we\'re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we\'ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you\'ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered

Role Profile

• Disseminate & advise the local & wider team on changes to best practice & new legislation in regards to their specialist area
• Participate in cross-service initiatives & projects in relation to their specialist area
• Provide support to customers through a Key-worker system
• Work on a rota basis, including out of office hours where necessary
• Comply with all relevant policies & procedures
• Carry out assessment to identify and prioritise needs
• Use SMART goal planning to provide needs led holistic support
• Develop and maintain positive links with key stakeholders
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Where required, administer medication & ensure appropriate records are maintained
• Undertake group & one to one interventions with clients of a specialist nature
• Provide a comprehensive support planning service to customers in line with the department\'s policies, procedures and approach
• Ensure customers are fully informed of their rights and responsibilities regarding the service
• Set up and maintain customer files and ensure that accurate records are kept
• Support customers to develop the necessary skills to live independently

Supporting Customers:

• We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers
• Leading on Co-producing bespoke support and move-on plans
• Organising and carrying out regular planned reviews of support and risk plans
• Engaging customers to meet agreed outcomes and develop life skills
• Assisting customers with day-to-day support and tenancy-related matters
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
• Signposting customers to appropriate external support services
• Supporting customers to be \'tenancy ready\' to enable successful move on
• Supporting customers to be financially independent through budgeting plans and maximising income
• Supporting and monitoring customers\' healthcare needs
• Empowering customers to move towards self-management of their medication
• Leading on support initiatives including Group Work
• Ensure the safety of our customers by following local safeguarding procedures
• Record and update clear, factual, accurate information on the local digital platform

Service Delivery:

• Facilitate the referral process into the service and assess potential new customers
• Contribute to the delivery of a housing management service, including income collection and tenancy-related support
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Clean and prepare rooms as appropriate
• Resolve difficult and challenging situations in a sensitive and informed way
• Develop and maintain local partnerships to provide a holistic range of support for customers
• Carry out day-to-day administration and operational duties

Other Information:

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• You will be required to travel to different properties within the defined area as and when required
• Use the Lone Worker system
• Ensure customers are safe at all times - carrying out all duties within Riverside\'s Policy and Procedure
• Deliver your role in line with Riverside company values - "Our Riverside Way"
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Undertake regular training and take responsibility for continuous development
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Person specification

Essential

• Knowledge of specialist assessment tools, methods and case formulation.
• Knowledge of evidence based specialist interventions
• Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
• Knowledge about recovery model, peer support and coproduction procedures.
• Experience working in community settings therapeutically
• Experience running therapeutic groups.
• Ability to react to crisis situations in a calm effective way.
• Basic level of IT skills and literacy
• Strong time management skills
• Ability to communicate effectively in writing including letters and reports
• Ability to contribute to effective team working
• Understanding of safeguarding procedures for children and adults
• Understanding of barriers faced by vulnerable customer groups
• Experience of delivering structured support and risk management
• Be a team player with a caring, empathetic, flexible and resilient attitude
• Previous experience resolving incidents
• Demonstrate initiative and confidence to make decisions
• Competent administrative and IT skills

Desirable

• Knowledge of Psychological or Trauma Informed approaches
• Experience of working in challenging environments with ability to plan and organise tasks
• Knowledge of current benefit systems
• Experience of working in a care and support environment
• Experience supervising medication
• Experience designing and providing training
• Knowledge of the Housing Sector
• Ability to represent Riverside to other agencies
• Ability to provide regular monitoring information

Area of specialism

• Psychology Counselling Psychotherapy
• Experience providing 121 psychological support to customers
• Familiarity with at least two psychological theoretical models
• Familiarity producing a formulation of a case
• Understanding and regular practice of reflective work
• Understanding of the ethical framework around psychological work
• Working towards registration with a professional body

Drug and Alcohol

• Experience providing 121 Drug and alcohol support to customers
• Experience providing group support
• Understanding and regular practice of reflective work
• Knowledge around theoretical models of addiction
• Understanding of the ethical framework around addiction work

Professional Qualifications and Membership

A relevant professional qualification in the area of expertise (i.e. Drug and alcohol, counselling, psychology, OT, nursing or social work or any other relevant qualifications).

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment

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