Retirement Living Coordinator in London

Contract Type: Permanent

Salary: £29,713.46 per annum

Working Hours: 37.5 hours per week, full time

Working Pattern: Monday to Friday

Location: Lorenco House, Tottenham, London

We encourage applications from candidates meeting the role criteria. We do not sponsor visas.

The difference you will make as a Retirement Living Coordinator:

Working as part of a team committed to ‘best practice’ in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This will include service, facilities and housing management and monitoring service level agreements with partners.

About You:

• Relevant experience of working with older and/or vulnerable people
• Good understanding of housing management
• Experience of managing relationships with partner agencies/organisations
• Formal qualifications in housing, care or support would be an advantage

Working With Us, You’ll Enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion:

We are inclusive. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

Role Profile:

• Ensure occupancy targets are met through letting and refurbishment of properties
• Meet rent collection and arrears targets
• Monitor the delivery of service contracts across designated schemes including lifts, heating, fire equipment, gardening etc.
• Provide practical support and information to customers when entering the services and throughout their involvement with the service e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies
• Deliver high standards of housing management and ensure the service is meeting best practice by conducting regular site inspections across all schemes
• Monitor and reduce anti-social behaviour within services
• Clearly communicate customer responsibilities and tenancy compliance
• Work with colleagues to maintain good links with the local neighbourhoods
• Effectively use appropriate IT systems including housing management systems and maintaining professional and timely records
• Assess potential customers housing needs in consultation with relevant agencies and the customer in terms of their suitability to access the service
• Ensure that the Riverside Health and Safety policy is fully implemented at designated schemes and ensure customers are aware of the provision of security at schemes
• Provide information to assist new customers on services within schemes and local communities
• Promote customer involvement at the schemes and working collaboratively with the Health and Wellbeing Team
• Encourage customers to participate in events, activities and the running of the schemes and promote integration into the local community
• Coordinate the lettings process to minimise void levels. This will include; application of the voids procedure, implementing the allocations policy, maintaining the scheme waiting list and lead on promotion and marketing of the scheme
• Travel across the designated locations to deliver an effective service
• Observe the Riverside code of conduct and maintain the highest standards of professional integrity
• Provide a high quality, customer-focused service, championing the Riverside Service Style Practices
• Ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery
• Ensure that all data is compliant with legislation and policies relating to data quality
• Any other relevant duties as required by the designated manager
• Ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery

Other Duties:

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• You will be required to travel to different properties within the defined area as and when required.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Additional Information:

The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person Specification:

Essential Knowledge & Experience:

• Relevant Experience of working with older and vulnerable people.
• Experience of housing management duties.
• Experience of liaison with agencies/partner organisations.
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.

Desirable:

• Formal housing qualification.
• A Full, clean driving licence.

Equality & Diversity Statement:

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.