Contract Manager in London

Contract Type: Permanent

Salary: £62,826.03 per annum

Working Hours: 35 hours per week

Working Pattern: Monday to Friday, Hybrid

Location: Arlington House, Camden, London

Responsibilities

• Lead and manage all operational sub‑contractor activities within the Repairs and Maintenance workstreams, ensuring compliant delivery and high quality.
• Ensure all works delivered by subcontractors meet high quality and value for money standards.
• Work proactively with management, planning, Customer Experience, and Commercial Officers to continuously improve workstreams and achieve key performance indicators.
• Monitor and commercially control all work undertaken within designated areas.
• Monitor progress, quality, and completion of subcontractor works, ensuring high standards while keeping resident satisfaction and first‑time service.
• Effectively manage the use of subcontractors and ensure compliance with Group performance, customer service, and Health and Safety procedures.
• Manage subcontractors to maximise performance against KPIs, minimise penalties, and maintain high quality and customer service.
• Reduce subcontractor cost wastage by understanding cost model and avoiding unnecessary expenditure.
• Prepare and review contract invoicing and manage subcontractor debt profiles to mitigate legal challenges.
• Gain sign off on expenditures and identify cost‑effective service delivery options.
• Maintain robust contract management processes that foster continuous quality improvement and strong customer relationships.
• Build and develop internal senior relationships with key stakeholders across Regions, Business Units, Legal, Commercial, Finance, Procurement.
• Oversee a high‑performance sub‑contractor management framework, embedding risk and opportunity management processes.
• Conduct monthly meetings/reviews with subcontractors to improve results for customer satisfaction, time, cost, quality and Health and Safety performance.
• Develop formal coaching, training, and professional development programs to improve contract management awareness across repairs and maintenance teams.
• Monitor performance against contract/workstream requirements and produce performance reports for senior management.
• Manage up to five colleagues, setting targets, monitoring and addressing under‑performance through coaching and training.
• Ensure workloads, operative performance, and costs are fully managed, monitoring all operatives.
• Provide repairs contract guidance and support to management, planning, and customer services teams.
• Collaborate with teams to develop maintenance strategies, budgets, and schedules.
• Ensure Health and Safety requirements are met, conducting risk assessments.
• Lead and develop a high‑performing contract management team across the directorate.
• Implement coaching and development programs to ensure best practices are adopted as BAU across all Contracts.

Essential Qualifications

• In depth knowledge of managing repairs and maintenance contracts in a social housing or property management environment.
• Degree in Estate Management, Surveying, Contract Management or equivalent experience.
• Knowledge of building construction and maintenance.
• Strong experience working with contractors and managing performance against SLAs.
• Strong understanding of health and safety regulations.
• Strong communication and interpersonal skills, with the ability to liaise effectively with internal teams, contractors, and tenants.
• Ability to work under pressure and meet deadlines while maintaining high standards of quality and compliance.
• Ability to solve problems effectively and efficiently.
• Leadership and people management skills.
• Attention to detail and a commitment to high quality work.
• Strong negotiation skills for managing contractors and resources.
• A proactive approach with a focus on continuous improvement.

Desirable Qualifications

• High numeracy and problem‑solving skills.
• Good IT skills.
• Ability to work as part of a team and build strong working relationships.
• Customer focus.
• Knowledge of National Housing Federation Schedule of Rates.

Benefits

• Competitive pay and generous pension.
• 28 days holidays plus bank holidays.
• Flexible working options available.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

Equal Opportunities

We are inclusive. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. The role also falls under our Ethnic Diversity guaranteed interview scheme.