Activity Co-ordinator in London

Contract Type: Permanent

Salary: £33,180.78 per annum

Working Hours: Full Time – 37.5 Hours

Working Pattern: Monday to Friday

Location: Maygrove Road, Camden

To apply, please attach a current CV and covering letter. Riverside recruits to potential and encourages applications even if not all essential criteria are met. Riverside does not sponsor work visas.

Responsibilities

• The Activities Co‑ordinator is responsible for developing a comprehensive directory of services and opportunities to support customers of Riverside’s Supported Housing schemes.
• Develop links with local organisations to maximise opportunities for individual growth and provide support and advice to the team on opportunities for individuals.
• Develop a programme of group activities across the pathway, delivered in a variety of locations, taking into account customer strengths and goals.
• Work as part of a staff team committed to best practice in the social housing field.

About You

• Experience of working with vulnerable customer groups.
• Experience of delivering structured support in either housing or social care.
• Demonstrable IT skills, including basic proficiency in Microsoft Office (Word and Excel) and a willingness to learn specific IT systems used within Care and Support.
• Demonstrate an understanding of the PIE approach.

Benefits

• Competitive pay & generous pension.
• 28 days holiday plus bank holidays.
• Flexible working options.
• Investment in learning, personal development and technology.
• A wide range of benefits.

Inclusivity

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. We value diversity in all its forms, fostering a workplace where all individuals are respected, empowered and heard.

Role Profile Accountabilities

• Deliver a best practice support service appropriate to customers’ needs.
• Co‑ordinate customer activities and support Journey Coaches in development and delivery of support/resettlement activities.
• Ensure delivery of a programme of internal and external activities and opportunities, reflective of different customer needs, including culture and diversity issues.
• Assist Journey coaches to support customers with day‑to‑day tenancy issues, payment of rent, claiming benefits and linking in with external resources or developing relevant groups.
• Support with referrals and assessments where required, working with potential customers to identify the most appropriate activity solutions.
• Ensure customers have access to relevant external support services.
• Support Journey Coaches to meet clearly defined customer outcome targets through key working, support plans, risk assessments and other interventions.
• Ensure opportunities for education, training and employment are integral to the support service, enabling customers to develop life skills to live independently.
• Promote and encourage high customer involvement, consultation and communication.
• Maintain accurate and timely records of all activities, including the maintenance of a support planning database.
• Carry out regular surveys and inclusion solutions to ensure the programme meets the needs of all customers.
• Work in line with health and safety and safeguarding requirements to ensure customer safety and security.
• Maintain current knowledge around specialisms and share specialist knowledge with colleagues to continuously improve service delivery.
• Specialism in the mental health area.

Service Delivery

• Ensure service delivery complies with Riverside’s policies and procedures relating to equality and diversity.
• Ensure the views of Riverside’s customers are fully taken into account in the development and delivery of services.
• Ensure compliance with Health and Safety legislation and other regulatory obligations.
• Understand your role in the organisation and contribute to maximising profitability.
• Understand how your job contributes to the overall purpose of the organisation and deliver it efficiently.
• Ensure efforts are customer‑led and accountable for positive outcomes.
• Comply with national policies, corporate procedures and funder requirements.
• Work as part of a multidisciplinary staff team and adhere to rota system.
• Participate actively in team meetings and attend regular supervisions.
• Ensure key performance indicators, such as voids and arrears, are being met.
• Use appropriate IT systems and maintain professional records.
• Attend appropriate training and development opportunities as required.

Other Duties

• Model Riverside values and motivate colleagues to provide high quality, customer‑oriented services.
• Participate in management team work and encourage innovation.
• Undertake personal development and training to stay current with developments in housing and customer service.
• Ensure compliance with Riverside’s Equality and Diversity Policy.
• Ensure data compliance with legislation and policy.
• Promote Riverside locally.
• Ensure compliance with safeguarding policies and procedures.
• Other relevant duties as assigned by the manager.

Person Specification Essential Knowledge, Skills and Experience

• Experience of working with vulnerable customer groups.
• Experience of delivering structured support in either housing or social care.
• Demonstrable IT skills, including basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within Care and Support.
• Understanding of the PIE approach.

About Riverside

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes. We provide supported housing services, particularly for those affected by homelessness, and have a history of transforming lives and revitalising neighbourhoods.

Values

We aim to create an inclusive environment and foster a workplace where all individuals are respected, empowered, and heard.