At a Glance
- Tasks: Coordinate stock condition repairs and ensure smooth communication with customers and contractors.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make an impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in customer contact and strong IT skills are essential.
The predicted salary is between 24841 - 27565 £ per year.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Stock Condition Coordinator
Provide comprehensive administrative, customer contact and coordination support to enable the effective delivery of stock-condition-related repairs and remedial works. The role exists to ensure appointments and repairs are accurately logged, scheduled, tracked and completed in line with service standards, while maintaining clear communication with customers, contractors and internal teams. Accurate records and data will support asset intelligence, compliance and informed investment decisions.
About You
- Experience of customer contact and scheduling within a repairs or housing environment.
- Experience of logging, tracking and maintaining accurate records.
- Strong IT skills, including Microsoft Excel, Word and Outlook.
Why Riverside
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
Customer Contact and Coordination
- Act as a key point of contact for customers in relation to stock condition inspections and associated repairs.
- Provide clear, timely and professional communication, managing expectations throughout the process.
- Respond to customer enquiries, concerns and access issues, escalating where appropriate.
Logging, Scheduling and Tracking Repairs
- Accurately log stock-condition-related repairs and follow-on works in line with agreed procedures.
- Coordinate and schedule appointments for surveys, inspections and repairs.
- Track repairs from identification through to completion, escalating delays, risks or quality concerns.
Records, Systems and Data Management
- Maintain repairs logs, stock condition outcomes, post-inspection records and contractor updates.
- Ensure systems are kept up to date to support compliance and audit requirements.
- Identify trends or recurring issues to support service improvement.
Liaison with Contractors and Internal Teams
- Liaise with contractors to support scheduling and completion of works.
- Work collaboratively with Repairs, Asset, Compliance and Finance teams.
- Escalate issues requiring management intervention.
Continuous Improvement and Team Contribution
- Contribute to continuous improvement of customer contact and Stock Condition processes.
- Maintain and improve knowledge and skills relevant to the role.
- Undertake other duties commensurate with the role to support the wider team.
Other Information
You will be required to work flexibly to meet customer and business needs. You will undertake regular training and continuous professional development. Additional duties of an equivalent nature may be required in consultation with your Line Manager.
Person specification
Essential Knowledge, Skills and Experience
- Experience of customer contact and scheduling within a repairs or housing environment.
- Experience of logging, tracking and maintaining accurate records.
- Strong IT skills, including Microsoft Excel, Word and Outlook.
- Excellent organisational skills and attention to detail.
- Strong communication skills and ability to work collaboratively.
Desirable
- Experience within social housing repairs or asset services.
- Understanding of stock condition or housing quality standards.
- Relevant qualification such as CIH or Business Administration.
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours
Creating an Inclusive Environment
Stock Condition Coordinator in Liverpool employer: Riverside
Riverside is an exceptional employer that prioritises the well-being and development of its staff, offering competitive pay, a generous pension scheme, and 28 days of holiday plus bank holidays. With a strong commitment to diversity and inclusion, Riverside fosters a supportive work culture where employees are empowered to grow through continuous learning and professional development opportunities, all while making a meaningful impact in the communities they serve in Liverpool and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Stock Condition Coordinator in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Riverside. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Riverside before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Stock Condition Coordinator in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Riverside:Your cover letter is your chance to shine! Tell us why you want to work at Riverside specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Riverside!
How to prepare for a job interview at Riverside
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
