Senior Compliance Officer (Lifts) in Liverpool

Job Overview

Senior Compliance Officer (Lifts). Permanent contract. Salary: £44,819.21 per annum, increasing to £49,366.03 after 12 months successful performance. Working hours: 35 hours per week, Monday‑Friday, hybrid. Location: Liverpool / London.

Responsibilities

• Support the Contracts Manager in mobilisation, contract management and administration of shared spaces & compliance contracts including Building Safety landlord compliance and reactive repairs.
• Act as the competent person for delivery of the Group’s statutory compliance obligations for key building safety risks and the legal responsible person.
• Deliver relevant contracts, ensure full compliance with statutory and regulatory requirements, and implement effective risk management approach to compliance.
• Manage service delivery, contract agreements, risk management, monitor controls and lead risk‑based judgments for lifting equipment.
• Ensure compliance with CDM Regulations, appoint the principal designer and principal contractor where required.
• Develop, implement and review the Compliance Management model, including policies, procedures and guidance, training for colleagues and continuous improvement.
• Provide advice and technical guidance on the lifecycle of buildings, including acquisition, design and build, occupation, refurbishment, demolition and disposal.
• Scope, specify, mobilise and implement all relevant contracts, assessing supplier competence and making appointment decisions.
• Review existing contracted services, drive innovation, seek efficiencies and cost reductions, and monitor improvement targets.
• Monitor and report on contracts, develop performance frameworks, lead review meetings and manage underperformance, including escalation.
• Maintain integrity and quality of data related to maintenance, repairs and service charge contracts.
• Analyse contract data, produce reports with findings and recommendations for stakeholders.
• Analyse statutory inspection outcomes and risk assessment recommendations, decide on risk acceptance and plan mitigation activities.
• Plan, schedule and oversee inspections, servicing and risk mitigation activities, ensuring adherence to regulatory frameworks.
• Commission work from internal colleagues and external contractors, monitor completion, and manage performance standards.
• Manage internal and external stakeholders, provide advice, support and training, build constructive working relationships.
• Contribute to budget development, authorise low‑value payments and manage expenditure within financial controls.
• Maintain accurate installation and compliance records using appropriate systems.
• Carry out compliance checks post‑contract award and update records accordingly.
• Escalate non‑compliance issues promptly through agreed routes.
• Coordinate, review and analyse contract performance data from multiple sources.
• Provide clear, supportive and accurate advice to stakeholders on safety standards and compliance.
• Ensure internal business processes follow the Group’s policy, procedures and statutory requirements.
• Contribute to continuous improvement of processes and procedures.
• Respond flexibly to changes in work priorities and undertake other duties to support the service.
• Ensure data protection, health and safety requirements are met in accordance with the Group’s policy.

Qualifications

Essential

• In‑depth knowledge of responsibility area, including Mechanical Equipment, Electrical Equipment, Plant Rooms, Lifting Equipment.
• Proven record of successful contract implementation and management of a large diverse portfolio of mixed‑tenure properties.
• In‑depth knowledge of contract types, including construction contracts, service level agreements, contract performance management and dispute resolution.
• Comprehensive knowledge of general operating procedures within an Asset Management / Building Safety function.
• Experience using Project Management methodologies.
• Knowledge of CDM—construction design and management regulations and related roles such as Client and Principal Designer.
• Effective stakeholder management, ability to persuade and influence others.
• Results‑driven, strong analytical skills and ability to provide meaningful management information.
• Commercially aware, focus on continuous improvement and ability to drive change.
• Customer‑focused with excellent verbal and written communication, able to work at all levels.
• Excellent attention to detail, ability to work under pressure, meet strict deadlines and manage conflicting priorities.
• Sound judgement in decision making.
• Proficient in Microsoft Office.

Desirable

• Professional qualification in building safety / compliance, environmental services or Asset Management (e.g., Lv4 diploma in Asset Compliance or HNC).
• Knowledge of compliance ICT systems such as Housing Management Systems (e.g., Academy/Open Housing Management, C365, Promaster).
• Professional membership of a relevant construction industry body.

Benefits

• Competitive pay and generous pension.
• 28 days holiday plus bank holidays.
• Flexible working options.
• Investment in learning, personal development and technology.
• A wide range of benefits.

Diversity and Inclusion

We value diversity in all its forms and foster a workplace where all individuals are respected, empowered and heard. Our commitment to inclusivity drives success and enriches our customers and colleagues.