At a Glance
- Tasks: Lead Salesforce training and support to ensure smooth adoption across the organisation.
- Company: Join a dynamic team in a large, innovative organisation based in Liverpool.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working options.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact by helping teams embrace new technology and improve processes.
- Qualifications: Experience in Salesforce change management and delivering engaging training sessions.
The predicted salary is between 35786 - 39552 £ per year.
The role ensures the Salesforce platform is successfully implemented and utilized across stakeholders within the organisation, supporting business teams with user acceptance testing, training, and ongoing adoption.
Key Responsibilities
- Manage the bridge between the Salesforce Squad and business colleagues, ensuring successful implementation of product change within daily user activities.
- Collaborate with key stakeholders including the Project Manager, Business Managers, People Services, IT and Communications to ensure the business change is planned and delivered effectively and on time.
- Produce a Business Adoption Plan that aligns with the overall project plan and builds business confidence that everything is ready for adoption of new solutions and products.
- Identify, plan and manage implementation activities required for a smooth transition, working with operational stakeholders to determine changes to processes, procedures, systems and behaviours.
- Act as a conduit between change, delivered products and the business, building, maintaining and leveraging trust‑based relationships.
- Form a partnership with the business to provide a safe and constructive feedback loop back to BT teams, ensuring incremental improvement.
- Support the design, building and testing of solutions, considering impact on business and customers, acting as the 'voice of the customer' when appropriate.
- Design, schedule and deliver training tailored to the audience and delivered over the most appropriate channels.
- Identify and remove blockers to successful implementation by working closely with the Delivery Manager.
- Ensure effective communications are delivered to all key stakeholders related to change, including creation, publication and curation of content across appropriate channels.
- Ensure that all policy and procedural requirements of the role are adhered to.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required.
- Form deep partnerships with Subject Matter Experts and call on their expertise to smooth transition.
- Ensure the business area fully supports project delivery by assigning appropriate resources, including Subject Matter Experts.
- Monitor the progress of business adoption activities within the assigned project and target business area, reporting on progress including risks and issues and attending and contributing to relevant governance forums (RPR/PSG) and business meetings as required.
- Monitor and manage the operational impact of changes, including the impact on Business As Usual (BAU) activity, Key Performance Indicators (KPIs) and performance levels, collaborating with key business stakeholders to identify and mitigate risks to delivery of business objectives.
- Work closely with Business Architects to define and implement appropriate checks and measures to monitor change benefits, ensuring new systems, processes and behaviours are embedded effectively to guarantee future success and desired business outcomes.
- Identify requirements for additional project implementation effort and resources required to ensure successful implementation.
- Work with key stakeholders including Business Procedures Analysts to review and update any key business processes and operating procedures changed or impacted by allocated cross‑cutting projects.
- Deliver agreed technical training and support e‑learning through third‑party suppliers, ensuring the target audience can fully utilise new business processes and/or operating procedures associated with IT and business changes.
- Support business colleagues during the User Acceptance Testing process on allocated projects.
- Hand over fit‑for‑purpose business processes, operating procedures and training materials to key stakeholders for repeat business‑as‑usual use following the go‑live of new solutions on allocated projects.
- Support continuous improvement through routine and bespoke analysis, including stakeholder feedback and risk identification to uncover opportunities for improvement.
Key Qualifications
- Experience of managing and delivering change and adoption for Salesforce.
- Experience of delivering classroom and virtual training.
- Experience of successfully managing business change within a large, complex multi‑site organisation.
- Excellent stakeholder management with a track record of building strong working relationships and the ability to communicate at all levels across the business.
- Strong planning and organising skills, ideally with previous experience in a project environment.
- Awareness of project management methodologies.
- Understanding of risk management principles.
- Customer‑focused with excellent written and verbal communication skills, and the ability to work at all levels within the business.
- Excellent attention to detail with the ability to work accurately under pressure, deliver to strict deadlines and manage conflicting priorities.
- Commercially aware with a focus on continuous improvement.
- Results‑focused with the ability to take ownership of tasks.
- Excellent team player who can work flexibly to meet business requirements.
Desirable
- Salesforce certifications or Trailhead awards.
Benefits
- Competitive pay & generous pension.
- 25 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Salesforce Adoption & Change Trainer in Liverpool employer: Riverside
Join a dynamic team in Liverpool as a Salesforce Adoption & Change Trainer, where you will play a pivotal role in ensuring the successful implementation of the Salesforce platform across the organisation. With a strong focus on employee growth, we offer competitive pay, generous pension schemes, and 25 days of holiday plus bank holidays, alongside flexible working options that promote a healthy work-life balance. Our collaborative work culture fosters innovation and continuous improvement, making it an excellent environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Adoption & Change Trainer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around Salesforce adoption and training.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. This will help you articulate your experience in managing change and delivering training.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Salesforce Adoption & Change Trainer in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Salesforce and change management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Training Experience:Since this role involves delivering training, it’s crucial to emphasise any previous experience you have in training delivery, whether it's classroom or virtual. We love seeing examples of how you've successfully engaged audiences in the past!
Highlight Stakeholder Management Skills:Strong relationships are key in this role, so be sure to mention your experience in managing stakeholders. Share specific examples of how you've built trust and collaborated with different teams to achieve successful outcomes.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Riverside
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Understand how the platform works, its features, and how it can be effectively adopted in a business setting. Being able to discuss specific examples of how you've managed change and training in Salesforce will really impress.
✨Showcase Your Stakeholder Skills
Prepare to talk about your experience with stakeholder management. Think of examples where you've built strong relationships and communicated effectively across different levels of an organisation. This role is all about collaboration, so demonstrating your ability to connect with various teams will be key.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, they might ask how you'd handle resistance to change or how you'd ensure a smooth transition during a project. Have a few strategies in mind that showcase your planning and organisational skills.
✨Tailor Your Training Approach
Since this role involves designing and delivering training, think about how you would tailor your training methods to different audiences. Be prepared to discuss your experience with both classroom and virtual training, and how you adapt your style to meet the needs of diverse learners.
