At a Glance
- Tasks: Train teams on Salesforce, ensuring smooth adoption and effective use of the platform.
- Company: Join a dynamic organisation in Liverpool with a focus on innovation and collaboration.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Make a real impact by helping teams embrace new technology and improve their workflows.
- Qualifications: Experience in Salesforce change management and delivering engaging training sessions.
The predicted salary is between 35786 - 39552 £ per year.
Contract Type: Permanent
Salary: £35,786 per annum (£39,552 after 12 months successful performance)
Working Hours: 35 hours per week
Working Pattern: Monday–Friday (Hybrid)
Location: Liverpool
The role ensures the Salesforce platform is successfully implemented and utilized across stakeholders within the organisation, supporting business teams with user acceptance testing, training, and ongoing adoption.
Key Responsibilities
- Manage the bridge between the Salesforce Squad and business colleagues, ensuring successful implementation of product change within daily user activities.
- Collaborate with key stakeholders including the Project Manager, Business Managers, People Services, IT and Communications to ensure the business change is planned and delivered effectively and on time.
- Produce a Business Adoption Plan that aligns with the overall project plan and builds business confidence that everything is ready for adoption of new solutions and products.
- Identify, plan and manage implementation activities required for a smooth transition, working with operational stakeholders to determine changes to processes, procedures, systems and behaviours.
- Act as a conduit between change, delivered products and the business, building, maintaining and leveraging trust‑based relationships.
- Form a partnership with the business to provide a safe and constructive feedback loop back to BT teams, ensuring incremental improvement.
- Support the design, building and testing of solutions, considering impact on business and customers, acting as the 'voice of the customer' when appropriate.
- Design, schedule and deliver training tailored to the audience and delivered over the most appropriate channels.
- Identify and remove blockers to successful implementation by working closely with the Delivery Manager.
- Ensure effective communications are delivered to all key stakeholders related to change, including creation, publication and curation of content across appropriate channels.
- Ensure that all policy and procedural requirements of the role are adhered to.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required.
- Form deep partnerships with Subject Matter Experts and call on their expertise to smooth transition.
- Ensure the business area fully supports project delivery by assigning appropriate resources, including Subject Matter Experts.
- Monitor the progress of business adoption activities within the assigned project and target business area, reporting on progress including risks and issues and attending and contributing to relevant governance forums (RPR/PSG) and business meetings as required.
- Monitor and manage the operational impact of changes, including the impact on Business As Usual (BAU) activity, Key Performance Indicators (KPIs) and performance levels, collaborating with key business stakeholders to identify and mitigate risks to delivery of business objectives.
- Work closely with Business Architects to define and implement appropriate checks and measures to monitor change benefits, ensuring new systems, processes and behaviours are embedded effectively to guarantee future success and desired business outcomes.
- Identify requirements for additional project implementation effort and resources required to ensure successful implementation.
- Work with key stakeholders including Business Procedures Analysts to review and update any key business processes and operating procedures changed or impacted by allocated cross‑cutting projects.
- Deliver agreed technical training and support e‑learning through third‑party suppliers, ensuring the target audience can fully utilise new business processes and/or operating procedures associated with IT and business changes.
- Support business colleagues during the User Acceptance Testing process on allocated projects.
- Hand over fit‑for‑purpose business processes, operating procedures and training materials to key stakeholders for repeat business‑as‑usual use following the go‑live of new solutions on allocated projects.
- Support continuous improvement through routine and bespoke analysis, including stakeholder feedback and risk identification to uncover opportunities for improvement.
Key Qualifications
- Experience of managing and delivering change and adoption for Salesforce.
- Experience of delivering classroom and virtual training.
- Experience of successfully managing business change within a large, complex multi‑site organisation.
- Excellent stakeholder management with a track record of building strong working relationships and the ability to communicate at all levels across the business.
- Strong planning and organising skills, ideally with previous experience in a project environment.
- Awareness of project management methodologies.
- Understanding of risk management principles.
- Customer‑focused with excellent written and verbal communication skills, and the ability to work at all levels within the business.
- Excellent attention to detail with the ability to work accurately under pressure, deliver to strict deadlines and manage conflicting priorities.
- Commercially aware with a focus on continuous improvement.
- Results‑focused with the ability to take ownership of tasks.
- Excellent team player who can work flexibly to meet business requirements.
Desirable
- Salesforce certifications or Trailhead awards.
Benefits
- Competitive pay & generous pension.
- 25 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Product Adoption Trainer in Liverpool employer: Riverside
As a Product Adoption Trainer in Liverpool, you will join a dynamic team that values collaboration and innovation, ensuring the successful implementation of the Salesforce platform across the organisation. With competitive pay, generous pension contributions, and a commitment to personal development, our work culture fosters growth and flexibility, allowing you to thrive in a supportive environment while making a meaningful impact on business operations.
StudySmarter Expert Advice🤫
We think this is how you could land Product Adoption Trainer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and needs. Remember, it’s all about showing them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the more confident you'll be when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the best choice.
We think you need these skills to ace Product Adoption Trainer in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Salesforce and change management. We want to see how your skills align with the role of Product Adoption Trainer, so don’t hold back on showcasing relevant examples!
Showcase Your Training Experience:Since training is a big part of this role, share specific instances where you've successfully delivered training sessions, whether in-person or virtually. We love seeing how you’ve engaged audiences and made complex topics easy to understand.
Highlight Stakeholder Management Skills:This position requires excellent stakeholder management, so be sure to mention any experiences where you've built strong relationships across different levels of an organisation. We’re looking for evidence of your ability to communicate effectively and manage expectations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Riverside
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand how it works, its features, and how it can be tailored to meet business needs. Being able to discuss specific examples of how you've managed change and adoption in previous roles will show that you're the right fit for the Product Adoption Trainer position.
✨Showcase Your Training Skills
Prepare to discuss your experience in delivering both classroom and virtual training. Think of specific instances where you successfully trained users on new systems or processes. Highlight your ability to tailor training to different audiences, as this is crucial for the role.
✨Build Relationships with Stakeholders
Since stakeholder management is key, come ready with examples of how you've built strong working relationships in past roles. Be prepared to talk about how you’ve collaborated with various teams to ensure successful implementation of changes, and how you’ve acted as a conduit between technical teams and business users.
✨Demonstrate Your Problem-Solving Skills
Think of challenges you've faced during project implementations and how you overcame them. Be ready to discuss how you identify and remove blockers to ensure smooth transitions. This will show your potential employer that you can handle the complexities of managing change in a large organisation.
