Policy and Procedure Advisor in Liverpool

This is a hybrid role, with a requirement to travel as required to attend team meetings and site visits.

The postholder will lead on Policy and Procedures for Care and Support, working collaboratively with colleagues from across the organisation to ensure excellent, customer focused practice. Work will include:

• Continuous improvement of internal policy and procedural development and review processes, to ensure processes are effective, user friendly and developed through consultation and co-production.
• Coordinating a Care and Support Policy and Procedure framework that creates a golden thread between legislation, internal policies and procedures, enabling systems, data and training.
• Actively working with colleagues to identify gaps and to create a prioritised backlog of policies, procedures and guidance documents for development.
• Writing and reviewing policies, procedures, and guidance documentation.
• Coordinating the development and review of policies, procedures and guidance documentation.
• Embedding policy and procedure change through training and communication.
• Identifying and actioning opportunities to improve the efficiency and effectiveness of practice.

About You

• Experience of developing strategy, policy and/or procedure.
• Experience of research and/or data analysis.
• Understanding of care, social housing, or homelessness sectors.
• Ability to interpret complex information and produce appropriate written responses.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension.
• 25 days holidays plus bank holidays.
• Flexible working options available.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Own internal policy and procedural development and review processes.
• Work in collaboration with colleagues to continuously refine and improve internal policy and procedural review processes and ways of working, to ensure best practice, effective consultation and co-production.
• Ensure internal processes and ways of working are effectively understood by all colleagues involved in review and development.
• Provide ongoing training, support and communication to colleagues to embed best practice.

Policy and Procedure Framework

• Understand the Group-wide policy and procedure framework and how Care and Support specific policies and procedures fit in.
• Coordinate Care and Support involvement in relevant Group-wide policy and procedure reviews, both from a consultation perspective during review and development, and a roll‑out perspective once approved.
• Manage an effective Care and Support specific policy and procedure framework.
• Ensure effective document referencing is in place to manage version control.
• Ensure the Care and Support framework is regularly reviewed and aligned with wider Group frameworks.
• Monitor dependencies and work with colleagues to make appropriate changes e.g. to other procedures, IT systems or quality audits.
• Support colleagues with information requests related to policies and procedures, for example from commissioners.
• Continually assess and upscale opportunities for more efficient and effective working practices such as utilisation of AI.

Write and coordinate policies, procedures and guidance documents

• Co‑produce policies and procedures with relevant internal colleagues and, when relevant, customers, using the Care and Support customer panel as the key collaboration body.
• Write policies, procedures and guidance documents directly, and coordinate other colleagues to write policies, procedures and guidance documents.
• Support and encourage development of innovative working practices to maintain high-quality service provision.
• Collaborate with subject matter experts and colleagues to embed best practice.

Embedding policy and procedure change

• Ensure that all policy, procedure or guidance changes are effectively communicated to ensure that colleagues understand the change, what is required of them and where to access up-to-date materials.
• Where appropriate (e.g. where there is a new procedure or a significant change), work with colleagues to more thoroughly embed the change through informal and formal training and more in-depth communications.

Other Duties

• Work collaboratively and flexibly across teams.
• Operate in line with hybrid working procedures, working flexibly during the hours of operation.
• Regular travel to different locations as required.
• Comply with all organisational policies and frameworks.
• Deliver the role in line with organisational values.
• Actively participate in team meetings and training and undertake continuous professional development.
• Undertake additional duties as required by the Line Manager.

Essential Knowledge, Skills and Experience

• Experience of developing strategy, policy and/or procedure.
• Experience of research and/or data analysis.
• Understanding of care, social housing, or homelessness sectors.
• Ability to interpret complex information and produce appropriate written responses.
• Strong communication and professional writing skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong partnership working skills.

Desirable

• Experience of project management methodologies and delivery.
• Experience promoting organisational vision, values, and strategy.
• Experience working in customer-focused or strategic environments.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.