At a Glance
- Tasks: Lead a dynamic team to deliver top-notch People Services and enhance customer satisfaction.
- Company: Join a forward-thinking organisation committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
- Other info: Be part of a culture that values continuous improvement and innovation.
- Why this job: Make a real impact in HR while developing your leadership skills in a supportive environment.
- Qualifications: Experience in leading teams and a passion for HR; CIPD qualification preferred.
The predicted salary is between 43460 - 48024 £ per year.
People Service Delivery Manager – Permanent
Contract Type: Permanent
Salary: £43,460 (£48,024 after 12 months of successful performance)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, Hybrid
Location: Liverpool, Speke
The difference you will make as a Service Delivery Manager
To lead and develop an operational People Services team in delivering high-quality transactional services and first-line advice across the employee lifecycle, ensuring a consistent, efficient, and customer‑focused "once and done" resolution to queries.
The role is responsible for driving service excellence through digital platforms, enhancing self-service capability, and maintaining high levels of customer satisfaction through an engaged and high‑performing team.
About You – Essential Experience
- Demonstrable experience of leading, coaching, and developing high‑performing operational teams within a shared services or People Services environment.
- CIPD qualified or working towards level 5 or above.
- Excellent planning and organisational skills, with the ability to deliver operational outcomes within a defined resource pool.
- Resilient and tenacious, with the ability to lead through change and drive behavioural and cultural improvements.
- Sound understanding of data integrity and data quality principles, with a focus on accuracy and compliance.
- Comprehensive knowledge of HR legislation, regulations, and best practice across the full employee lifecycle.
- Proven experience in delivering process and system improvements within a People Services or HR environment.
- Proactive and solutions‑focused, with the ability to use initiative to resolve issues and recommend improvements.
- Commercially aware, with a strong focus on continuous improvement and delivering value to the organisation.
- Proficient in the use of HCM systems and Microsoft Office applications.
- Excellent written and verbal communication skills, with the ability to convey information clearly and effectively to a range of audiences.
Desirable (but not essential)
- Familiarity with case management systems and service management frameworks e.g. Oracle Fusion.
- Experience of working in a fast‑paced, high‑volume operational environment.
- Coaching or mentoring qualification (or equivalent experience) to support team development.
- Knowledge and experience of workforce planning and resource optimisation techniques.
- Exposure to project / process management methodologies (e.g., PRINCE2, Agile, lean) or involvement in project delivery.
- Understanding of social housing sector and the challenges it faces.
- Evidence of continued professional development.
Benefits
- Competitive pay & generous pension.
- 28 days holiday plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for anyone who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Apply Early
Applications may close before the deadline, so please apply early to be considered.
People Service Delivery Manager in Liverpool employer: Riverside
As a People Service Delivery Manager at our Liverpool location, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive pay, generous pension schemes, and flexible working options, ensuring a healthy work-life balance while investing in your personal and professional development. Our commitment to diversity and inclusion makes us an excellent employer, providing guaranteed interview opportunities for candidates from diverse backgrounds.
