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- Tasks: Be the friendly face of security, ensuring safety and support for residents at night.
- Company: Join Riverside, a housing association dedicated to enhancing communities and lives.
- Benefits: Enjoy competitive pay, generous pension, and 28 days holiday.
- Why this job: Make a real difference in people's lives while working flexible hours.
- Qualifications: Customer service experience and basic IT skills are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 25673 - 25673 £ per year.
Contract Type: Permanent
Salary: £25,673.65 per annum, plus 10% Night Allowance
Working Hours: 37.5 hours per week, full time
Working Pattern: 4 nights and 4 nights off on a rolling rota
Location: Powerhouse 300, Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Night Concierge and Security Assistant:
- You will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.
- Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered.
- You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour.
About you:
- Experience of working in a customer focused environment
- Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
- Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.
Why Riverside?
At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus
Night Concierge in Liverpool employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the housing or security sectors. A personal recommendation can make all the difference when you're applying for roles like Night Concierge.
✨Tip Number 2
Prepare for the interview by researching Riverside and understanding their values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our mission to enhance communities. Tailor your answers to reflect how you align with our goals.
✨Tip Number 3
Practice common interview questions related to customer service and security. Think about scenarios where you've demonstrated your skills in these areas. We want to hear your stories, so make them engaging and relevant!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to interview with Riverside.
We think you need these skills to ace Night Concierge in Liverpool
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique background to the Night Concierge role, so don’t hold back on showcasing your strengths!
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working with us at Riverside and how you align with our values. Keep it personal and engaging – we love to see your personality come through.
Show Your Flexibility: Since the role involves working flexible hours, make sure to mention your availability in your application. We appreciate candidates who are adaptable and ready to meet the needs of our customers, so let us know how you can fit into our schedule!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Riverside
✨Know Your Role
Make sure you understand the responsibilities of a Night Concierge and Security Assistant. Familiarise yourself with the job description, especially the key tasks like implementing security systems and monitoring access. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Customer Service Skills
Since this role is customer-focused, be ready to share examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to providing excellent service.
✨Brush Up on IT Skills
The job requires basic proficiency in Microsoft Office, so make sure you're comfortable using Word and Excel. If you have experience with any specific IT systems, mention those too. If you're not familiar with certain tools, express your willingness to learn – it shows adaptability!
✨Emphasise Flexibility
Highlight your ability to work flexible hours, as this role may require night shifts and lone working. Share any previous experiences where you've had to adapt your schedule or work independently. This will reassure them that you're ready to meet the demands of the job.