Riverside in Liverpool is seeking a Customer Service Team Leader to drive a resilient 24/7 omni-channel service for internal and external customers. You will lead coaching, set KPI targets, manage escalations, and ensure right-first-time performance within a high-energy, values-led environment.
The role focuses on developing a multidisciplinary team, driving improvements, and delivering inclusive leadership across service channels. Flexibility and strong communication are essential.
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Lead a High-Impact 24/7 Customer Service Team in Liverpool employer: Riverside
Riverside is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its employees. As a Trauma-Informed Support Worker at The Stages Academy in Middlesbrough, you will benefit from flexible part-time hours, competitive pay, and opportunities for professional growth while making a meaningful impact in the community.
