Housing Condition & Dispute Resolution Manager in Liverpool

Contract Type: Permanent

Salary: £58,238.15 (£64,198.01 is achieved after 12 months successful performance in the role)

Working Hours: Full Time – 35 Hours

Working Pattern: Monday to Friday

We encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Technical & Complex Repairs Manager:

• Responsible for the management and functions related to all Housing Condition claims and Alternative Dispute Resolution, ensuring they are dealt with efficiently and effectively to repair customer trust and reduce the Group’s financial liability.
• Management of the in-house stock condition survey programme, ensuring efficient delivery to inform future investment decisions and business planning.
• Support the Head of Performance & Improvement (Asset Strategy & Delivery) in developing the approach to housing condition compliance.
• Provide a centre of excellence for technical building enquiries, case management and support functions ensuring regulatory and legislative responsibilities are met.
• Lead the complex and technical repair activity, including oversight of Local Authority Enforcement Action and Category 1 Health and Safety Rating Risks for Asset Services.
• Build team capability through development and implementation of relevant policies and procedures, sharing best practices, and professional development through training.
• Lead communications for this workstream to ensure customers and colleagues are informed of changes and progress developments in a timely manner.
• Mitigate the impact of incidents to reduce the risk of regulatory escalation that could lead to reputational damage or legal action against The Riverside Group.

About you:

• Experience of successfully leading, managing, and motivating multiple teams, with a proven track record of policy and service development in a complex multi-site environment.
• Results driven and commercially aware with a focus on continuous improvement and the ability to drive change.
• Sound knowledge of key business risk, sector risk, property safety risk to customers, and ability to horizon scan and assess impact on business and customers.
• Proven track record in delivering programmes of work, with effective contract management skills including managing service and maintenance contracts and a good understanding of project management methodologies.
• Evidence of using sound judgement when making effective decisions.
• Customer focused with excellent written and verbal communication skills, and the ability to work at all levels within the business.
• Effective stakeholder management, both internally and externally, including the ability to engage and influence others.
• Extensive experience in the housing sector, ideally working within a customer focussed Asset Management team.
• Experience of preparing and presenting reports to senior management team.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office.
• CIH Diploma in Housing.
• Relevant health and safety qualification e.g. NEBOSH General, or equivalent.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits