Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via phone, email, and digital platforms while solving their queries.
- Company: Join Riverside, a leading not-for-profit social housing organisation with a passion for customer service.
- Benefits: Enjoy competitive pay, generous pension, 28 days holiday, and opportunities for growth.
- Why this job: Make a real difference in people's lives while working in a fun, inclusive environment.
- Qualifications: Enthusiasm, problem-solving skills, and excellent communication are key to success.
- Other info: Flexible shifts, modern office space, and a culture that values diversity and inclusion.
The predicted salary is between 26840 - 29499 ÂŁ per year.
Contract Type: Fixed Term Contract - 6 Months
Salary: ÂŁ26,840.80 per annum (ÂŁ29,499.27 achievable after 12 months of successful performance in the role)
Working Hours: Full Time - 35 hrs per week
Working Pattern: Shift Rotation 2
Location: Speke, Liverpool
What Riverside offer:
- We share a passion and a vision to enhance the everyday lives of our customers.
- We are looking for like-minded people to join us on our journey to deliver exceptional customer service.
A Day in the Life:
- Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound).
- Think on your feet to solve a problem ensuring the best possible outcome for our tenants.
- Work in collaboration with other internal and external teams to provide effective outcomes.
- Handle challenging calls including customer dissatisfaction and complaints.
- Accurately record and maintain customer records on our CRM system.
- Build relations with our customers to identify any vulnerabilities or support needs.
- Have a good working knowledge of our policies and procedures.
- Liaise with other areas of the wider business to ensure speedy resolutions.
- Be a trusted point of contact for providing advice on account and affordability, minor repairs issues, and identifying when a person needs help.
- Be flexible to business changes, tasks and processes.
What You’ll Need:
- Enthusiasm and passion bringing energy to the role.
- You’re a “people person” and know how to engage positively with our customers.
- Display confidence on the phone in speaking to strangers.
- The ability to problem-solve with a positive and proactive approach.
- Ability to move between media channels and support other areas as required.
- Positive mindset to want to help change the lives of our customers.
- Confidence to put forward your ideas and suggest new ways of working.
- Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers.
- Computer and IT literate to navigate multiple systems and software applications.
What We Will Offer You:
- Brilliant culture where everyone is valued and included.
- Competitive Pay and Generous Pension.
- 28 Days Holiday plus Bank Holidays.
- Investment in your learning and development.
- Riverside Rewards to help with the cost of living.
- Extensive induction programme to set you up for success.
- Opportunities for growth, development and career advancement.
- Opportunities to give back to the community and take part in volunteering days and charity events.
- Annual Star awards to reward and recognise contributions.
- Modern office space with private parking.
- Free hot drinks.
Are you ready to make a difference? If you’re ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you’re the perfect fit for this position.
Diversity And Inclusion At Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Recruitment Process:
Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.
Schedule:
Week 1 – 3: 9am – 5pm, Monday to Friday
Week 4 – 10: shifts between 8am – 6pm, Monday to Friday
After Training Your Shifts Will Be:
- Mon Tue Wed Thu Fri Sat Sun 1 08:00 - 15:30
- 2 08:45 - 16:15
- 3 10:45 - 18:15
- 4 09:30 - 17:00
- 5 07:45 - 15:15
- 6 08:45 - 16:15
- 7 09:15 - 16:45
- 8 13:45 - 21:15
About Us:
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes. We are a leading provider of supported housing services, particularly for those affected by homelessness.
Customer Service Advisor in Liverpool employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Liverpool
✨Tip Number 1
Get to know Riverside! Before your interview, dive into their mission and values. This will help you connect with the team and show that you're genuinely interested in enhancing the lives of customers.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life examples where you've turned a challenging situation into a positive outcome. This will come in handy when discussing how you can handle customer queries.
✨Tip Number 3
Be ready to showcase your people skills! During the interview, share stories that highlight your ability to engage positively with customers and how you’ve built relationships in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Riverside family right from the start!
We think you need these skills to ace Customer Service Advisor in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see that you’re genuinely excited about the role and how you can contribute to enhancing our customers' lives.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service experience and any relevant skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Customer Service Advisor position.
Apply Through Our Website: Don’t forget to apply via our careers site! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to upload your CV and cover letter there.
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Riverside's values and services. Familiarise yourself with their mission to enhance customers' lives and think about how your skills align with this goal.
✨Show Your People Skills
As a Customer Service Advisor, you'll need to engage positively with customers. Prepare examples of how you've successfully handled challenging situations or complaints in the past, showcasing your empathy and problem-solving abilities.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to common customer queries or complaints, demonstrating your ability to think on your feet and provide effective solutions.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.