Contract Management Coordinator in Liverpool

Job Title: Contract Management Coordinator

Contract Type: 12 month fixed term

Salary: £31,342.10 (£34,412.78 after 12 months successful performance)

Working Hours: 35 hours per week

Working Pattern: Monday to Friday

Location: Liverpool or London – Hybrid

If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria.

The difference you will make as a Contract Management Coordinator

• Coordinate and provide administrative support for Pest Control Contracts nationally.
• Support the Contract Manager/Contract Officers by coordinating resolution of inspection outcomes.
• Administer IT systems and maintenance and services contracts, ensuring adherence to statutory, regulatory and contract service level agreements.
• Identify risks or service failures and ensure recommendations are actioned appropriately.
• Raise referrals to tenancy support for breaches of the shared spaces sterile policy and raise work orders through external suppliers.
• Support customer resolution and service charge queries.

We are looking for someone with

• Experience working within a Building safety, Asset, estate, environmental or health and safety team, ideally supporting building safety inspections.
• Experience with raising orders, monitoring and tracking completion.
• Effective contract management skills, including supporting the management of service and maintenance contracts.
• Ability to successfully work with and influence others.
• Customer focused with excellent written and verbal communication skills, able to work at all levels within the business.
• Results driven with strong analytical skills, ability to critically analyse information and provide meaningful management information.

Why Riverside?

Riverside is a housing association that enhances everyday life for all our customers. For 90 years we have revitalised neighbourhoods and supported communities by providing the homes they need to live full, fulfilling and rewarding lives. We manage over 75,000 homes across the UK, offering services from homelessness support to retirement living.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. We value diversity in all its forms, fostering a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Review inspection grounds maintenance, pest control, tree survey inspections etc and triage outcomes based on risk.
• Collate, assign and allocate Property Management / Building Safety inspections outputs / recommendations to internal stakeholders using Salesforce or C365 and external contractors via Open Housing.
• Plan, commission, and monitor all site activity to successful completion.
• Update IT system with property inspections, quality standards frequencies and dates.
• Access and review building management information (BIM, C365, incident tracker, fire risk assessments).
• Communicate with Property Managers / Building safety inspectors to seek clarity on risks, issues, recommendations and support access, assess site quality of services.
• Support day‑to‑day contract management services, commissioning appropriate work orders (fire repairs) and monitoring progress to completion, ensuring contract obligations are met.
• Administrate all transactions within job management and compliance systems, handling supply chain enquiries and supporting proactive & reactive communication around service delivery.
• Monitor progress of compliance works, ensuring contracts are fulfilled and under-performance is escalated.
• Support the TORT process, tenancy enforcement and removal of items from communal areas, ensuring CRM cases are created and liaising with legal enforcement, local property managers and building safety inspectors.
• Manage site activity records, checking, processing and communicating outcomes, storing and providing surveys to stakeholders.
• Manage enquiries, providing advice or signposting, escalating complaints and complex queries.
• Process payments for approved contracted works in line with Group financial controls.
• Manage internal and external stakeholders (colleagues, suppliers, solicitors, Environmental Health Officers) and build constructive relationships to deliver compliance objectives.
• Coordinate post inspections of works to ensure adherence to specifications and compliance with statutory requirements.
• Coordinate access to shared spaces for contractors and consultants.
• Ensure internal business processes follow Group policy, procedures and statutory requirements.
• Contribute to continuous improvement of processes and procedures.
• Respond flexibly to changes in work priorities and undertake other duties to support service operation.
• Ensure data protection, health and safety requirements are met per Group policy.

Person specification

Essential

• Experience with raising orders, monitoring and tracking completion.
• Effective contract management skills, supporting service and maintenance contracts.
• Ability to influence others.
• Customer focused with excellent written and verbal communication.
• Results driven with strong analytical skills and experience of providing meaningful management information.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in Microsoft Office.

Desirable

• Experience in Building safety, Asset, estate, environmental or health and safety teams, supporting building safety inspections.
• Knowledge of compliance ICT systems (Academy/Open Housing, C365, Promaster).
• Experience using Open Housing or similar Housing Management System.
• Experience in asset compliance or health and safety supporting compliance teams and carrying out administrative duties.

About Us

Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We plan to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment