Business Assurance Officer in Liverpool

Contract Type: Fixed Term Contract until September 2026

Salary: £36,281 Per Annum (£40,100 achieved after 12 months of successful performance)

Working Hours: 35 hours per week

Working Pattern: Monday-Friday, Hybrid Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Business Assurance Officer:

• Deliver a quality, effective Business Assurance service across the Customer Service Directorate.
• Carry out reviews of our policies, strategies, improvement plans and operational services to obtain assurance that we are meeting legislative and regulatory requirements, and that services are meeting quality standards.
• Support teams to identify necessary actions and develop SMART improvement plans.
• Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments.
• Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value for money.

This is an exciting opportunity to develop your career, gain new skills and learn all about the way we deliver services to customers at Riverside. The Business Assurance Team provides support to identify areas of concern, address any issues and assist with business-led implementation of improvements, within the Customer Service Directorate. We provide assurance to the senior leadership team and governance community that our operations comply with regulatory requirements and that SMART delivery plans are in place, well managed, and if necessary will deliver the required outcomes. We also carry out performance data analysis and work with teams to support the implementation of recommended improvement outcomes & training.

In this trainee role you'll learn about how our services are delivered, who’s responsible for what, how the Consumer Regulations apply to our services, and how we measure our success. You'll develop skills in process mapping, data analysis, report writing and presenting, through shadowing, coaching and mentoring as well as formal training and learning opportunities.

About you:

• Demonstrable commitment to Our Riverside Way values.
• Up-to-date knowledge of legislation, regulations and standards relating to social housing.
• A strong customer focus with excellent communication and influencing skills and able to work at all levels of the business.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Role Profile:

• Carry out reviews of policies, strategies, improvement plans and operational services, through the analysis of documentation, performance reporting, multiple data sets, system records (including complaints and CRM cases), and through workshops and other engagement with colleagues and customers as appropriate.
• Identify issues or areas for improvement during reviews and support teams to develop action plans to address these.
• Report the outcomes of reviews to stakeholders, including the Business Assurance Manager, providing assurance that legislative and regulatory requirements are being met, services are meeting quality standards, or that improvement plans to address any issues are robust, SMART and well managed.
• Work collaboratively across the organisation, building constructive relationships with colleagues to ensure openness and transparency, and maximising the benefit of assurance reviews by working in partnership with teams rather than ‘assessing’ them.
• Maintain an up-to-date knowledge of legislation and regulation relevant to our services, and keep abreast of good practice and innovation, in the sector and beyond, seeking to raise standards within Riverside.
• Champion the customer and lead by example, role modelling Our Riverside Way values, to create a strong customer focused culture.
• Provide expert advice, support and guidance to teams across the business about legislative and regulatory requirements and quality control of action plans to ensure that they are SMART, and effective arrangements are in place to ensure delivery.
• Contribute to the development and delivery of plans and strategies in line with corporate frameworks, such as Risk Registers, Business Continuity Plans, Service Improvement plans etc.
• Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity, and Data Protection.

Person specification:

• Demonstrable commitment to Our Riverside Way values.
• Up-to-date knowledge of legislation, regulations and standards relating to social housing.
• A strong customer focus with excellent communication and influencing skills and able to work at all levels.
• Demonstrable experience of effectively managing internal and external stakeholders, supporting and motivating colleagues to identify opportunities for business improvements.
• Ability to write clear and concise reports for a variety of audiences.
• Effective presentation skills to a variety of audiences.
• Results driven with strong analytical skills, ability to manipulate complex data sets from multiple sources, and experience of providing meaningful insight and interpretation of management information.
• Knowledge and experience of quality assessment frameworks and techniques.
• Demonstrable ability to take ownership of tasks, show initiative and propose solutions to issues identified.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Excellent team player, with a proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.
• Highly proficient in the use of Microsoft Office 365 with advanced Excel skills.

• Experience of working in a Business Assurance function.
• Evidence of continued professional development.
• Membership of a relevant professional organisation.