At a Glance
- Tasks: Assist in managing lettings for social housing, ensuring homes are let quickly and efficiently.
- Company: Riverside is a unique housing association dedicated to enhancing lives and revitalising communities.
- Benefits: Enjoy flexible working options, personal development investment, and a diverse range of perks.
- Other info: Guaranteed interview for applicants with disabilities meeting minimum role requirements.
- Why this job: Join a mission-driven team that values inclusivity and makes a real impact in people's lives.
- Qualifications: Strong customer focus, excellent communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 19800 - 25800 £ per year.
Contract Type Permanent
Salary £24,642.28 per annum (£27,063.20 after 12 months successful performance)
Working Hours Full Time – 35 Hours
Working Pattern Monday to Friday
Location Carlisle, Cumbria
Please note that Riverside is not offering sponsorship; we will not apply for additional sponsorships for existing colleagues or candidates.
The difference you will make as a Letting Assistant Deliver a quality lettings service for social housing, ensuring that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments.
About You Demonstrable commitment to Our Riverside Way values.
Proven ability to show initiative and take ownership of tasks.
A strong customer focus, with excellent written and verbal communication skills.
Proficient in use of Microsoft Office Suite.
Role Profile Support end‑to‑end management of empty homes, from the point that notice is received to the creation of the new tenancy on the housing management system. Work collaboratively with Lettings Officers and Team Leaders to ensure that properties are let as quickly as possible, to the required standard.
Produce letters to outgoing customers using relevant templates to confirm that their notice to end their tenancy has been received.
Update customer housing applications where Choice‑Based Lettings and Common Housing Register (CHR) partnerships delegate this responsibility to housing providers.
Advertise properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate.
Carry out appropriate pre‑tenancy checks for management lets, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Support with on‑boarding new customers through the Digital Tenancy Sign Up portal.
Prepare sign up documentation and create tenancies in the housing management system. Complete and upload the CORE form for all lettings.
Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.
Person specification Essential Demonstrable commitment to Our Riverside Way values.
Proven ability to show initiative and take ownership of tasks.
A strong customer focus, with excellent written and verbal communication skills.
Proficient in use of Microsoft Office Suite.
Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
Proactive approach, able to work flexibly and adapt to changing situations.
Desirable Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE.
Experience of working in Lettings.
Benefits Competitive pay & generous pension
25 days holidays plus
Lettings Assistant in Carlisle employer: Riverside
Riverside is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and community impact. As a Lettings Assistant in Carlisle, you will benefit from flexible working options, comprehensive training, and a commitment to diversity, ensuring that every team member feels valued and empowered to make a difference in the lives of our customers. Join us in revitalising neighbourhoods and enjoy a rewarding career with opportunities for personal growth and advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Assistant in Carlisle
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of Riverside on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Lettings Assistant role, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word, as these are crucial for the role. Consider taking a quick online course or tutorial to ensure you're proficient and can showcase this skill confidently.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've demonstrated initiative and customer focus. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
We think you need these skills to ace Lettings Assistant in Carlisle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Lettings Assistant role. Emphasise your customer service skills, initiative, and any experience with Microsoft Office Suite.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for Riverside's values and mission. Share specific examples of how you've demonstrated commitment to similar values in previous roles or experiences.
Highlight Relevant Skills:Clearly outline your proficiency in using software like Open Housing, Salesforce, or Microsoft Dynamics. Mention any experience you have with managing tenancies or working in lettings to strengthen your application.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Riverside
✨Understand Riverside's Values
Before the interview, take some time to familiarise yourself with Riverside's values. Demonstrating a clear understanding of these values and how they align with your own will show your commitment to the organisation and its mission.
✨Showcase Your Customer Focus
Prepare examples from your past experiences that highlight your strong customer focus. Be ready to discuss how you've successfully handled customer interactions and resolved issues, as this role heavily relies on excellent communication skills.
✨Demonstrate Initiative and Ownership
Think of instances where you took initiative or ownership of a task. This could be a project you led or a problem you solved independently. Sharing these stories will illustrate your proactive approach, which is essential for the Lettings Assistant role.
✨Be Proficient with Technology
Since the role requires proficiency in Microsoft Office Suite and possibly other software like Open Housing or Salesforce, be prepared to discuss your experience with these tools. If you have any specific achievements related to technology use, make sure to mention them.
