Lettings Assistant

Job Description

Job Title: Lettings Assistant

Contract Type: Permanent

Salary: £23,855.07 Per Annum (£26,198.64 is achieved after 12 months successful performance in the role)

Working Hours: 35 Hours per week

Working Pattern: Monday – Friday

Location: North Reg Hub, Carlisle

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Lettings Assistant

Deliver a quality lettings service for social housing, ensuring that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments.

About You

We are looking for someone with:

• Proven ability to show initiative and take ownership of tasks.
• A strong customer focus, with excellent written and verbal communication skills.
• Proficient in use of Microsoft Office Suite.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Support end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with Lettings Officers and Team Leaders to ensure that properties are let as quickly as possible, to the required standard.
• Produce letters to outgoing customers using relevant templates to confirm that their notice to end their tenancy has been received.
• Update customer housing applications where Choice-Based Lettings and Common Housing Register (CHR) partnerships delegate this responsibility to housing providers.
• Advertise properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate.
• Carry out appropriate pre-tenancy checks for management lets, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
• Prepare sign up documentation and create tenancies in the housing management system. Complete and upload the CORE form for all lettings.
• Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.

Person specification

Essential

• Demonstrable commitment to Our Riverside Way values.
• Proven ability to show initiative and take ownership of tasks.
• A strong customer focus, with excellent written and verbal communication skills.
• Proficient in use of Microsoft Office Suite.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Proactive approach, able to work flexibly and adapt to changing situations.
• Knowledge and experience of quality assessment frameworks and techniques.
• Demonstrable ability to take ownership of tasks, show initiative and propose solutions to issues identified.
• Excellent team player, with a proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.
• Highly proficient in the use of Microsoft Office 365 with advanced Excel skills.

Desirable

• Competence in using Open Housing and Salesforce, or CX (Civica) and Microsoft Dynamics.
• Experience of working in Lettings.