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- Tasks: Manage residential lettings and ensure compliance with lease obligations for Home Ownership customers.
- Company: Reputable housing association focused on customer service and community support.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Why this job: Make a difference in people's lives while working in a flexible and supportive environment.
- Qualifications: Knowledge of leasehold legislation and strong customer service skills.
- Other info: Join a dynamic team dedicated to enhancing community living across London.
The predicted salary is between 36000 - 60000 £ per year.
A housing association is seeking a Leasehold and Tenancy Officer to provide customer-focused account management for Home Ownership customers across the London region.
Duties include managing the residential lettings process, ensuring compliance with lease obligations, and advocating for customers.
The ideal candidate will have up-to-date knowledge of leasehold legislation and experience in customer service.
This role offers a competitive salary and a hybrid working pattern.
Leasehold & Tenancy Officer - Hybrid London employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold & Tenancy Officer - Hybrid London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in leasehold and tenancy roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold legislation. We recommend creating a cheat sheet with key points to discuss how you can advocate for customers effectively.
✨Tip Number 3
Showcase your customer service skills! Think of specific examples from your past experiences where you went above and beyond for customers. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Leasehold & Tenancy Officer - Hybrid London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and knowledge of leasehold legislation. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Leasehold & Tenancy Officer role and how you can advocate for our Home Ownership customers. Keep it engaging and personal.
Showcase Your Customer Focus: Since this role is all about customer account management, make sure to include examples of how you've successfully managed customer relationships in the past. We love seeing real-life scenarios that demonstrate your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Riverside
✨Know Your Leasehold Legislation
Make sure you brush up on the latest leasehold legislation before your interview. Being able to discuss recent changes or challenges in the sector will show that you're not just knowledgeable but also genuinely interested in the role.
✨Customer Service Scenarios
Prepare some examples of how you've successfully handled customer service situations in the past. Think about specific challenges you faced and how you resolved them, as this will demonstrate your ability to advocate for customers effectively.
✨Understand the Residential Lettings Process
Familiarise yourself with the residential lettings process, especially as it pertains to leasehold properties. Being able to articulate this process during your interview will highlight your readiness for the role and your understanding of the responsibilities involved.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges the housing association is currently facing, or how they measure success in this role. It shows you're engaged and serious about contributing to their mission.
