At a Glance
- Tasks: Empower clients on their resettlement journey with personalised support and coaching.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Enjoy competitive pay, generous holidays, and investment in your personal development.
- Other info: Diverse workplace committed to inclusivity and personal growth.
- Why this job: Make a positive impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with vulnerable groups and a passion for helping others is essential.
The predicted salary is between 31124 - 38040 £ per year.
Contract Type: Permanent
Salary: £29,713.46 per annum
Working Hours: 37.5 hours per week, full time
Working Pattern: Rota Basis, 5 days out of 7, can include weekends and bank holidays
Location: Westminster Supported Services, Westminster
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Journey Coach
You will be responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside’s supported schemes, ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey, delivering individual personalised support packages, reflective of different client needs, including culture and diversity issues. You will assist clients with day‑to‑day tenancy issues, payment of rent, claiming benefits, preparing units to let and working with clients to agree goals and actions.
About You
- Experience of working with vulnerable client groups
- An understanding of providing structured support to vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Role Profile
- Delivering a ‘best practice’ support service, appropriate to clients’ needs
- Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues
- Assisting clients with day‑to‑day tenancy issues, payment of rent, claiming benefits, preparing units to let
- Knowledge of ‘best practice’ in both crisis intervention and planned support working
- Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs
- Ensuring clients have access to relevant external support services.
- Working with clients to agree and set goals and actions
- Meeting clearly defined client outcome targets through key‑working, support plans, risk assessments and other interventions
- Ensuring that opportunities for education, training and employment opportunities are integral to the support service.
- The aim being to enable clients to develop the life skills to live as independently as possible
- Maintaining accurate and timely records of all activities including the maintenance of a support planning database
- Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims
- Working in line with ‘health and safety’ and safe‑guarding requirements to ensure the overall safety and security of the client
- Report repairs and maintenance needs on behalf of the client following agreed procedures
- Promote and encourage a high level of client involvement, consultation and communication.
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
- To understand that your efforts will be client led and be accountable for positive and tangible outcomes
- To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
- Working as part of a multi‑disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster
- Actively involved in team meetings and attend regular supervisions
- Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
- Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery
- Working in line with other key agencies, both in statutory and voluntary sectors
- Ability to use appropriate IT systems and maintain professional and timely records
- Attending appropriate training and development opportunities as required
- To provide a high quality, customer‑orientated service
- Constantly review work outputs, setting improvement targets and appraising individual performance
- Participate in the work of the Divisional team, encouraging innovation
- Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
- To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery
- Ensure that all data is compliant with legislation and policies relating to data quality
- To actively promote Riverside locally
- To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery
- Any other relevant duties as required by the designated manager
Person Specification
- Experience of working with vulnerable client groups
- Experience of delivering structured support in either housing or social care
- Able to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours
Creating an Inclusive Environment
Journey Coach employer: Riverside
As a People Service Delivery Manager at our Liverpool location, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive pay, generous pension schemes, and flexible working options, ensuring a healthy work-life balance while investing in your personal and professional development. Our commitment to diversity and inclusion makes us an excellent employer, providing guaranteed interview opportunities for candidates from diverse backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Journey Coach
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Riverside.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Riverside!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Riverside, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Riverside or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Journey Coach
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Riverside:Before hitting send, make sure to tailor your application specifically to Riverside! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Riverside
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
