Journey Coach

The difference you will make as a Journey Coach

You will be responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside’s supported schemes, ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey, delivering individual personalised support packages, reflective of different client needs, including culture and diversity issues. You will assist clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let and working with clients to agree goals and actions.

About you

We are looking for someone with:

• Experience of working with vulnerable client groups
• An understanding of providing structured support to vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Properties of the role (Responsibilities)

• Delivering a ‘best practice’ support service, appropriate to clients’ needs
• Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues
• Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let
• Knowledge of ‘best practice’ in both crisis intervention and planned support working
• Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs
• Ensuring clients have access to relevant external support services
• Working with clients to agree and set goals and actions
• Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions
• Ensuring that opportunities for education, training and employment opportunities are integral to the support service
• Maintaining accurate and timely records of all activities including the maintenance of a support planning database
• Providing practical support and information to clients when entering the service and throughout their involvement with the service
• Working in line with ‘health and safety’ and safeguarding requirements to ensure the overall safety and security of the client
• Report repairs and maintenance needs on behalf of the client following agreed procedures
• Promote and encourage a high level of client involvement, consultation and communication
• To understand your role in the organisation and to be accountable for your contribution to maximise profitability
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
• To understand that your efforts will be client led and be accountable for positive and tangible outcomes
• To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
• Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system
• Actively involved in team meetings and attend regular supervisions
• Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
• Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery
• Working in line with other key agencies, both in statutory and voluntary sectors
• Ability to use appropriate IT systems and maintain professional and timely records
• Attending appropriate training and development opportunities as required
• To provide a high quality, customer-orientated service
• Constantly review work outputs, setting improvement targets and appraising individual performance
• Participate in the work of the Divisional team, encouraging innovation
• Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery
• Ensure that all data is compliant with legislation and policies relating to data quality
• To actively promote Riverside locally
• To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery
• Any other relevant duties as required by the designated manager

Person Specification – Essential

• Experience of working with vulnerable client groups
• Experience of delivering structured support in either housing or social care
• Able to demonstrate IT skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.

Benefits

Competitive pay