Retirement Living Coordinator in Ipswich

Contract: Permanent

Salary: £28,031 per annum, pro rata

Working Hours: 30 Hours per week

Working Pattern: Monday to Friday 8am-5pm

Location: Turret Green Court, Ipswich (travels between three Retirement Living schemes within a 1 hour drive)

Role Overview

You will facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated area, in line with care and support performance standards. To provide an effective provision and delivery of services, facilities and housing management and day to day monitoring of service level agreements with partners whilst working as part of a staff team committed to best practice in the social housing sector.

Responsibilities

• Ensure occupancy targets are met through letting and refurbishment of properties
• Meet rent collection and arrears targets
• Monitor the delivery of service contracts across designated schemes including lifts, heating, fire equipment, gardening etc
• Provide practical support and information to customers when entering the services and throughout their involvement with the service e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies
• Deliver high standards of housing management and ensure the service is meeting best practice by conducting regular site inspections across all schemes
• Monitor and reduce anti‑social behaviour within services
• Clearly communicate customer responsibilities and tenancy compliance
• Work with colleagues to maintain good links with the local neighbourhoods
• Effectively use appropriate IT systems including housing management systems and maintaining professional and timely records
• Assess potential customers housing needs in consultation with relevant agencies and the customer in terms of their suitability to access the service
• Ensure that the Riverside Health and Safety policy is fully implemented at designated schemes and ensure customers are aware of the provision of security at schemes
• Provide information to assist new customers on services within schemes and local communities
• Promote customer involvement at the schemes and working collaboratively with the Health and Wellbeing Team
• Encourage customers to participate in events, activities and the running of the schemes and promote integration into the local community
• Coordinate the lettings process to minimise void levels. This will include application of the voids procedure, implementing the allocations policy, maintaining the scheme waiting list and lead on promotion and marketing of the scheme
• Travel across the designated locations to deliver an effective service
• Observe the Riverside code of conduct and maintain the highest standards of professional integrity
• Provide a high quality, customer‑focused service, championing the Riverside Service Style Practices
• Ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery
• Ensure that all data is compliant with legislation and policies relating to data quality
• Any other relevant duties as required by the designated manager
• Ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• You will be required to travel to different properties within the defined area as and when required
• Use the Lone Worker system as and when necessary
• Ensure customers are safe at all times – carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with Riverside company values – “Our Riverside Way”
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your line manager

Person Specification

Essential

• Relevant experience of working with older and vulnerable people
• Experience of housing management duties
• Experience of liaison with agencies/partner organisations
• Demonstrated IT skills including basic proficiency in Microsoft Office (Word, Excel) and willingness to learn specific IT systems used within Care and Support; complete relevant IT training where required

Desirable

• Formal housing qualification
• A full, clean driving licence

Benefits

• Competitive pay and generous pension
• 25 days holidays plus bank holidays (pro rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity & Inclusion

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.