Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maximise rental income and prevent homelessness through effective case management.
- Company: Riverside, a forward-thinking housing association making a real difference.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Why this job: Join us to enhance lives and support communities while developing your career.
- Qualifications: Customer-focused with strong communication and negotiation skills.
- Other info: Inclusive workplace with a commitment to diversity and personal development.
The predicted salary is between 30000 - 33643 £ per year.
Overview
Job Title: Income Management Officer
Contract Type: Permanent
Salary: £30,591.49 (£33,643.59 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday 9 – 4.30pm
Location: North Reg Hub, Carlisle
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\\\’t meet all the essential criteria on the job description.
Responsibilities
The difference you will make as an Income Management Officer
To maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs, garages and court costs by carrying out collection and arrears prevention activity. Acting as case owners ensuring the most appropriate prevention and collection strategies are applied with the aim of preventing homelessness and sustaining tenancies.
About you
We are looking for someone with
- Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
- Experience of working in a housing environment.
- Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
#J-18808-Ljbffr
Income Management Officer employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Riverside. A friendly chat can open doors and give you insider info that could help your application stand out.
✨Tip Number 2
Prepare for the interview by researching Riverside’s values and recent projects. We love candidates who show genuine interest in our mission and can relate their experiences to what we do.
✨Tip Number 3
Practice your communication skills! As an Income Management Officer, you'll need to demonstrate excellent verbal and written skills. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Riverside.
We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Management Officer role. Highlight relevant experience in housing and customer service, and don’t forget to showcase those negotiation skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Riverside and how your values align with ours. Keep it concise but impactful!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, professional language and check for any typos or errors before hitting send.
Apply Early!: Don’t wait until the last minute to apply. We might close applications early if we find the right candidate, so get your application in through our website as soon as you can!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their work in housing and community support. This will help you connect your experience to their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As an Income Management Officer, you'll need to communicate effectively with a diverse customer base. Prepare examples of how you've successfully navigated difficult conversations or negotiations in the past. This will demonstrate your ability to meet customer needs and resolve issues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations related to income management and tenant support. Think about your previous experiences and be ready to discuss how you would apply effective strategies to prevent homelessness and sustain tenancies.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and helps you gauge if Riverside is the right fit for you. Consider asking about their approach to tenant engagement or how they measure success in this role.
