At a Glance
- Tasks: Support vulnerable tenants by managing housing services and ensuring their needs are met.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for training and career development.
- Why this job: Make a real impact in people's lives while gaining valuable experience.
- Qualifications: Experience in housing management and a caring, can-do attitude required.
The predicted salary is between 29713 - 29713 £ per year.
You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. You will contribute to the day‑to‑day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.
About You
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working within housing management.
- Be a team player with a caring, empathetic, flexible and resilient, can‑do attitude.
- Previous experience in positively resolving incidents.
Role Profile
Deliver an Allocation & Letting Service
- Liaise with external stakeholders to deliver an effective referral pathway into the service/properties.
- Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re‑allocation procedures.
- Allocate properties ensuring customers meet the criteria, affordability and required landlord checks.
- Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required.
- Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy.
- Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement.
Deliver a Housing Management Service
- Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready‑to‑let.
- Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant.
- Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on‑site delivery is well co‑ordinated and in line with customer requirements.
- Undertake day‑to‑day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections.
- Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers.
- Prepare files and case notes in readiness for court.
- Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits.
- Work directly with customers to monitor or reduce issues of anti‑social behaviour within the service.
- Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing.
- Ensure the safety of our customers by recognising and acting on any risk by following local safeguarding procedures and escalating appropriately.
- Monitor and assist in maintaining health and safety requirements standards.
Deliver an Administration Service
- Carry out administrative tasks to support efficient running of the service.
- Produce reports and other written documentation as required to support housing management delivery.
- Maintain and update clear, accurate and strength‑based records on the appropriate digital platform.
- Assist schemes in daily operational tasks, including answering phones and working on Reception, as required.
- Work flexible hours to meet customer and business needs, which may not include normal office hours.
- Travel to different properties within the defined area as and when needed.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times - carrying out all duties within Riverside’s Policy and Procedure framework.
- Deliver the role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflective practice sessions.
- Undertake regular training and take responsibility for continuous development to deliver the role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
Essential Knowledge, Skills and Experience
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working within housing management.
- Be a team player with a caring, empathetic, flexible and resilient, can‑do attitude.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (to be able to produce reports and other communications).
Desirable
- Knowledge of current benefit systems.
- Knowledge of Housing regulations.
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
- Experience of working within a care & support environment.
Part-Time Housing Officer: Supportive Tenant Services in Ilford employer: Riverside
At Riverside, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our employees and the communities we serve. Located in Chadwick House, London Homelessness, Essex, we provide meaningful opportunities for professional growth and development, ensuring our team members are equipped to make a real difference in the lives of vulnerable individuals. With flexible working hours and a commitment to continuous training, we foster an environment where empathy and collaboration thrive, making us an ideal choice for those seeking a rewarding career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Housing Officer: Supportive Tenant Services in Ilford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. Attend local events or workshops where you can meet potential employers and showcase your passion for supportive tenant services.
✨Tip Number 2
Prepare for interviews by researching common questions specific to housing management roles. Think about your past experiences and how they relate to the challenges faced by vulnerable groups, so you can share real-life examples that highlight your skills.
✨Tip Number 3
Show your personality! When you get the chance to meet with potential employers, let your caring and empathetic nature shine through. They want to see that you’re not just qualified, but also genuinely interested in making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission to support tenants effectively.
We think you need these skills to ace Part-Time Housing Officer: Supportive Tenant Services in Ilford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Housing Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Empathy:Since this role involves working with vulnerable groups, it's crucial to demonstrate your caring and empathetic nature. Share specific examples from your past experiences where you've positively impacted someone's situation.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your sentences are easy to read. We want to see your personality shine through without any fluff!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Riverside
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with housing management principles, tenant rights, and the challenges faced by vulnerable groups. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role involves working with diverse customer groups, be prepared to discuss your experience in handling sensitive situations. Share examples where you've demonstrated empathy and support, especially when resolving incidents or helping customers settle into their accommodation.
✨Team Player Vibes
Highlight your ability to work collaboratively. Prepare examples of how you've successfully worked within a team, especially in challenging environments. Emphasise your flexible and resilient attitude, as these traits are crucial for this role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and the specific challenges they face. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
