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- Tasks: Support young parents in rebuilding their lives through guidance and practical assistance.
- Company: Riverside is a leading housing association dedicated to enhancing communities and providing affordable homes.
- Benefits: Enjoy competitive pay, 28 days holiday, flexible working, and investment in your personal development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience with vulnerable individuals and a caring, resilient attitude are essential.
- Other info: Flexible hours required; travel to different properties may be necessary.
The predicted salary is between 21500 - 29500 £ per year.
Job Title: Housing Support Worker
Contract Type: Permanent
Salary: £26,549.63 per annum (£27,722.51 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday 9am to 5pm
Location: Booker House, Swindon
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.
The difference you will make as a Housing Support Worker
This role is based at Beaumaris Road, Swindon. The service provides supported accommodation to young parents aged 16-25.
You will provide support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.
It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.
About You
We are looking for someone with:
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Supporting Customers
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:
- Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
- Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
- Engaging customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’ to enable successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following the medication procedure
- Leading on support initiatives including Group Work
- Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
- Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
Service Delivery
- Facilitate the referral process into the service and assess potential new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
- Clean and prepare rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
- Develop and maintain local partnerships to provide a holistic range of support for customer
- Carry out day-to-day administration and operational duties
- Other Information:
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- You will be required to travel to different properties within the defined area as and when required
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times – carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
- Deliver your role in line with Riverside company values – “Our Riverside Way”
- Participate in team meetings, attend regular supervisions and reflecting practice sessions
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person specification
Essential
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of delivering structured support and risk management
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
- Previous experience in positively resolving incidents
- Demonstrate initiative and confidence to make and act on decisions
- Competent administrative and IT skills (to be able to produce reports and other communications)
Desirable
- Knowledge of Psychological or Trauma Informed approaches to support
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- Knowledge of current benefit systems
- Experience of working in a care and support environment
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Housing Support Worker employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker
✨Tip Number 1
Familiarise yourself with the principles of Psychologically Informed approaches and Trauma Informed Care. Understanding these concepts will not only help you in your role but also demonstrate to us that you are committed to providing the best support for our customers.
✨Tip Number 2
Network with professionals in the housing support sector. Attend local events or join online forums where you can connect with others who work in similar roles. This can provide you with valuable insights and may even lead to recommendations.
✨Tip Number 3
Showcase your resilience and empathy during any informal conversations or interviews. Share personal experiences or stories that highlight your ability to connect with vulnerable individuals, as this is a key quality we look for in a Housing Support Worker.
✨Tip Number 4
Research Riverside's values and mission. Tailor your discussions to reflect how your personal values align with ours. This will show us that you are not just looking for a job, but are genuinely interested in making a difference in the community.
We think you need these skills to ace Housing Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with vulnerable individuals or in support roles. Use specific examples that demonstrate your skills and achievements related to the Housing Support Worker position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting young parents and your understanding of the challenges they face. Mention how your personal experiences or values align with Riverside's mission and how you can contribute to their goals.
Highlight Relevant Skills: Emphasise skills such as empathy, resilience, and teamwork in both your CV and cover letter. Provide examples of how you've successfully managed challenging situations or supported individuals in need.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Riverside
✨Show Your Empathy
As a Housing Support Worker, empathy is key. Be prepared to share examples from your past experiences where you've successfully supported vulnerable individuals. This will demonstrate your understanding of their challenges and your ability to connect with them.
✨Highlight Relevant Experience
Make sure to discuss any previous roles where you worked with vulnerable groups or in challenging environments. This could include volunteering, internships, or personal experiences that have shaped your understanding of the role.
✨Demonstrate Resilience
The role can be tough at times, so it's important to convey your resilience. Share stories that illustrate how you've handled difficult situations in the past and what strategies you use to maintain your well-being while supporting others.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, support systems in place for staff, and how success is measured in this role. This shows your genuine interest in the position and the organisation.
