At a Glance
- Tasks: Support tenants, manage properties, and ensure community safety while maximising income collection.
- Company: Join Riverside, a leading not-for-profit social housing organisation making a difference.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in housing or customer service is a plus, but passion is key!
The predicted salary is between 34776 - 38262 € per year.
The principal frontline worker will maximise economic viability, social sustainability and self‑sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an ‘Account Manager’ and advocating for the customer to ensure that other teams provide services to the expected level.
Responsibilities
- Accountable for maximising and increasing income collection, working in partnership with the PFI Income Management Team to ensure good payment practices, supporting customers with benefit claims and carrying out home visits during arrears pursuits.
- Represent Riverside in court and manage case progression with SMBC, ensuring timely outcomes.
- Act as an ‘Account Manager’ for the customer and property, identifying issues for early intervention and liaising with stakeholders.
- Provide a visible neighbourhood presence by carrying out home visits, raising repairs, identifying damp and mould in line with Awaab’s Law, completing PCFRA and RPEEP referrals, and ensuring customer safety and tenancy sustainment.
- Safeguard children, young people and adults at risk; provide appropriate responses, maintain professional boundaries, and work with partners to secure outcomes.
- Minimise void rent loss and cash leakage, coordinate inspections, property viewings and new tenancy sign‑ups.
- Manage the delegated discretionary budget and ensure adherence to financial controls.
- Provide quality assurance for communal areas; regulate service failures and resolve issues.
- Manage anti‑social behaviour (ASB) cases, ensuring timely risk assessments and proportionate interventions.
- Process medical, overcrowding and housing transfer applications, offering advice and maintaining records.
- Oversee mutual exchange applications, ensuring statutory checks and clear communication.
- Implement estate management activities: inspections, environmental concerns, monitoring and escalation.
- Manage decant processes: assessment, temporary accommodation coordination and communication with tenants.
- Ensure all works follow method statements and statutory procedures; monitor KPIs and address non‑compliance.
- Ensure safe and compliant cash office duties: receipting, balancing, secure storage, banking, confidentiality and segregation of duties.
- Attend cash office at least twice per week from 08:45 to 05:30, maintaining service continuity.
- Carry out training and undertake additional duties as agreed with line manager.
- Commission, direct and influence other teams for low‑level ASB, hate crime, domestic abuse and community cohesion matters.
- Promote mobile technology and online self‑service for financial efficiencies.
- Collaborate with stakeholders for customer involvement and decision making.
- Gather and use local intelligence for regional planning.
- Follow internal business processes, maintain accurate records, ensure data protection and health confidentiality required.
- Flexible working hours for operational needs.
- Commitment to equal opportunities and non‑discriminatory practices.
- Evening and weekend work may be required, planned in advance.
About Riverside
Riverside is a UK‑based not‑for‑profit social housing and regeneration organisation managing around 75,000 homes and providing comprehensive services across homelessness, social care, employment support and retirement living.
Housing Officer - PFI employer: Riverside
Riverside is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to social sustainability and community engagement, employees in the Housing Officer role benefit from flexible working arrangements and the opportunity to make a meaningful impact in the lives of residents in West Bromwich. The organisation fosters a collaborative environment where staff are encouraged to innovate and advocate for their customers, ensuring a rewarding career path in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - PFI
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Riverside or similar organisations. Attend local events or webinars to make connections and get your name out there.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Officers. Think about how your skills can help with income collection and customer support, and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your passion for social sustainability! Be ready to discuss how you can contribute to the community and improve tenant relationships. This will set you apart as someone who truly cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Officer - PFI
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your relevant experience in managing tenancies, income collection, and customer relationships. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to mention your skills in communication, problem-solving, and teamwork. These are key for the role, especially when it comes to liaising with stakeholders and advocating for customers. Let us know how you’ve used these skills in past roles!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Make sure you understand the role of a Housing Officer and the specific responsibilities outlined in the job description. Familiarise yourself with terms like 'economic viability' and 'self-sufficiency', as well as the importance of customer relationships. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your ability to manage tenancies, handle financial controls, and resolve issues like anti-social behaviour. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, challenges faced by the Housing Officer, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Be Personable and Professional
As a Housing Officer, you'll be working closely with customers and stakeholders. Make sure to convey your interpersonal skills during the interview. Smile, maintain eye contact, and be approachable while also demonstrating your professionalism and commitment to safeguarding vulnerable individuals.
