At a Glance
- Tasks: Support vulnerable customers in finding and maintaining their homes while ensuring safety and compliance.
- Company: Join a dedicated team at Riverside, committed to making a difference in housing management.
- Benefits: Competitive salary, flexible hours, and opportunities for personal development.
- Other info: Dynamic role with opportunities for growth and continuous training.
- Why this job: Make a real impact in people's lives by helping them secure and sustain their homes.
- Qualifications: Experience in housing management and a caring, resilient attitude are essential.
The predicted salary is between 29713 - 29713 £ per year.
You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. You will contribute to the day‑to‑day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.
About You
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working within housing management.
- Be a team player with a caring, empathetic, flexible and resilient, can‑do attitude.
- Previous experience in positively resolving incidents.
Role Profile
Deliver an Allocation & Letting Service
- Liaise with external stakeholders to deliver an effective referral pathway into the service/properties.
- Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re‑allocation procedures.
- Allocate properties ensuring customers meet the criteria, affordability and required landlord checks.
- Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required.
- Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy.
- Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement.
Deliver a Housing Management Service
- Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready‑to‑let.
- Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant.
- Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on‑site delivery is well co‑ordinated and in line with customer requirements.
- Undertake day‑to‑day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections.
- Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers.
- Prepare files and case notes in readiness for court.
- Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits.
- Work directly with customers to monitor or reduce issues of anti‑social behaviour within the service.
- Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing.
- Ensure the safety of our customers by recognising and acting on any risk by following local safeguarding procedures and escalating appropriately.
- Monitor and assist in maintaining health and safety requirements standards.
Deliver an Administration Service
- Carry out administrative tasks to support efficient running of the service.
- Produce reports and other written documentation as required to support housing management delivery.
- Maintain and update clear, accurate and strength‑based records on the appropriate digital platform.
- Assist schemes in daily operational tasks, including answering phones and working on Reception, as required.
- Work flexible hours to meet customer and business needs, which may not include normal office hours.
- Travel to different properties within the defined area as and when needed.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times - carrying out all duties within Riverside’s Policy and Procedure framework.
- Deliver the role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions and reflective practice sessions.
- Undertake regular training and take responsibility for continuous development to deliver the role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Person specification
Essential Knowledge, Skills and Experience
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working within housing management.
- Be a team player with a caring, empathetic, flexible and resilient, can‑do attitude.
- Previous experience in positively resolving incidents.
- Demonstrate initiative and confidence to make and act on decisions.
- Competent administrative and IT skills (to be able to produce reports and other communications).
Desirable
- Knowledge of current benefit systems.
- Knowledge of Housing regulations.
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
- Experience of working within a care & support environment.
Housing Officer employer: Riverside
As a Housing Officer at Riverside, you will be part of a dedicated team that prioritises customer care and delivers exceptional housing management services in the heart of London Homelessness, Essex. Our supportive work culture fosters professional growth through continuous training and development opportunities, while our commitment to diversity ensures a fulfilling environment for all employees. Enjoy the unique advantage of working in a role that makes a tangible difference in the lives of vulnerable individuals, all within a collaborative and empathetic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially when it comes to supporting vulnerable customers. Show them you’re not just a fit on paper!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences in housing management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be perfect for the Housing Officer position.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Housing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in previous roles. Whether it’s resolving incidents or supporting vulnerable customers, we want to see how you’ve made a difference.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your writing is easy to read. This will help us see your potential right away!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with housing management principles, tenancy agreements, and the challenges faced by vulnerable groups. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
As a Housing Officer, you'll be working with diverse customer groups. Prepare examples from your past experiences where you've demonstrated empathy and support. Think about how you resolved conflicts or helped someone through a tough situation – this will highlight your caring attitude.
✨Team Player Vibes
Collaboration is key in this role. Be ready to discuss how you've worked effectively within a team before. Share specific instances where you contributed to a group goal or supported a colleague, showcasing your flexible and resilient nature.
✨Get Organised
Since the role involves administrative tasks, brush up on your organisational skills. Bring examples of how you've managed multiple tasks or projects efficiently. You might even want to mention any tools or systems you’ve used to keep everything on track, as this shows your proactive approach.
