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- Tasks: Support vulnerable individuals in achieving independence and managing their daily lives.
- Company: Riverside, a housing association dedicated to enhancing communities and lives.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with vulnerable people and a caring, resilient attitude.
- Other info: Join a diverse team committed to inclusivity and personal development.
The predicted salary is between 26549 - 27723 £ per year.
Contract Type: Permanent
Salary: £26,549.63 Per Annum (£27,722.51 Per Annum is achieved after 18 months successful performance in the role)
Working Hours: 37.5 Hours per week
Working Pattern: Shifts on rota, Rolling rota including weekends
Location: Vaughan House, Guildford
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
About you
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and / or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Role Profile
Supporting Customers
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:
- Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (family / other support providers), where appropriate
- Organising and carrying out regular planned reviews of support and risk plans, or following an incident / significant change in a customer’s circumstances
- Engaging customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’ to enable successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following the medication procedure
- Leading on support initiatives including Group Work
- Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
- Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
Service Delivery
- Facilitate the referral process into the service and assess potential new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
- Clean and prepare rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
- Develop and maintain local partnerships to provide a holistic range of support for customer
- Carry out day-to-day administration and operational duties
Other Information:
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- You will be required to travel to different properties within the defined area as and when required
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework.
- Deliver your role in line with Riverside company values – “Our Riverside Way”
- Participate in team meetings, attend regular supervisions and reflecting practice sessions
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person specification
Essential- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of delivering structured support and risk management
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
- Previous experience in positively resolving incidents
- Demonstrate initiative and confidence to make and act on decisions
- Competent administrative and IT skills (to be able to produce reports and other communications)
- Knowledge of Psychological or Trauma Informed approaches to support
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- Knowledge of current benefit systems
- Experience of working in a care and support environment
Support Worker in Guildford employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker in Guildford
✨Tip Number 1
Get to know Riverside's values and mission. When you walk into that interview, show us how your personal experiences align with our commitment to supporting vulnerable people. It’s all about making that connection!
✨Tip Number 2
Practice your responses to common interview questions, especially those around teamwork and empathy. We want to see how you handle real-life scenarios, so think of examples from your past that highlight your skills.
✨Tip Number 3
Don’t forget to ask questions during the interview! This shows us you’re genuinely interested in the role and the company. Ask about team dynamics or how we support our staff in their development.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and keen to join the Riverside family.
We think you need these skills to ace Support Worker in Guildford
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make sure to tailor it specifically to the Support Worker role at Riverside. Highlight your experience with vulnerable people and how your values align with ours. This is your chance to show us why you’re the perfect fit!
Showcase Relevant Experience: In your CV, focus on showcasing any relevant experience you have in delivering structured support and risk management. Don’t forget to mention any lived experiences that relate to the role, as we value those insights highly.
Be Authentic and Honest: We appreciate authenticity! Be honest about your skills and experiences, even if you don’t meet every single requirement. If you have a caring nature and a can-do attitude, let that shine through in your application.
Apply Early Through Our Website: Don’t wait until the last minute! Applications may close before the deadline, so make sure to apply early through our website. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand Riverside's values and mission. Familiarise yourself with their approach to supporting vulnerable people, especially the use of Psychologically Informed approaches and Trauma Informed Care principles. This will show that you're genuinely interested in the role and align with their ethos.
✨Share Your Experience
Be ready to discuss your past experiences working with vulnerable individuals. Whether it's through professional roles or personal experiences, highlight how these have shaped your understanding and empathy. Use specific examples to illustrate your ability to deliver structured support and manage risks effectively.
✨Demonstrate Team Spirit
Riverside values teamwork, so be prepared to talk about how you've collaborated with others in previous roles. Share instances where you’ve worked as part of a team to achieve common goals, especially in challenging situations. This will showcase your ability to be a supportive colleague.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to show your interest in the role and the organisation. Consider asking about their training programmes, how they measure success in supporting customers, or what a typical day looks like for a Support Worker at Riverside.
