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- Tasks: Support the day-to-day running of our supported housing services and ensure customer wellbeing.
- Company: Riverside, a unique housing association enhancing lives for 90 years.
- Benefits: Competitive pay, generous pension, 28 days holiday, and flexible working options.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer-facing roles and understanding of supporting vulnerable individuals.
- Other info: Inclusive workplace with a commitment to diversity and personal development.
The predicted salary is between 25673 - 25673 £ per year.
Contract Type: Permanent
Salary: £25,673.65 per annum (pro rata)
Working Hours: Part Time – 33 Hours
Working Pattern: 8am - 8pm Monday, Tuesday and Friday
Location: Number 5 Project, Guildford
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as a Support Assistant:
- You will be key in the day-to-day running of one of our supported housing services.
- The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
- Working with people who have a range of needs, you could be doing any number of things, from supporting customers in conversations with calls from their GP, Social Services, or Benefits teams to dealing with the emergency services including the Police and Ambulance when the need arises.
- You’ll log all incidents to make sure we have an accurate record of events.
- When a customer leaves, you will clean and prepare their room, ready for the next occupant.
About you:
- Experience of working with people in a customer facing environment.
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension.
- 28 days holidays plus bank holidays (pro rata).
- Flexible working options available.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Support Assistant in Guildford employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Assistant in Guildford
✨Tip Number 1
Get to know Riverside! Research the company values and mission. When you understand what they stand for, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer-facing roles and how it relates to supporting vulnerable people. A confident delivery can make a huge difference.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and might even give you a heads-up on the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Riverside team. Don’t wait too long; apply early!
We think you need these skills to ace Support Assistant in Guildford
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your experience in customer-facing roles and any relevant skills that align with supporting vulnerable people. Keep it clear and concise, and don’t forget to tailor it to the Support Assistant role.
Write a Personal Covering Letter: This is your chance to show us who you are beyond your CV. Share your passion for helping others and any personal experiences that relate to the role. Make it engaging and ensure it reflects our values at Riverside!
Showcase Your Understanding: In your application, demonstrate your understanding of the challenges faced by vulnerable individuals. Whether through work or personal experience, let us know how you can contribute to their wellbeing and safety in our accommodation.
Apply Early!: Don’t wait until the last minute to submit your application. We may close applications before the deadline if we find the right candidate, so get your CV and covering letter in as soon as possible through our website!
How to prepare for a job interview at Riverside
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Assistant role. Familiarise yourself with the key responsibilities, such as supporting customers and logging incidents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Share Your Experiences
Riverside values lived experiences, so don’t hesitate to share any relevant personal stories or professional experiences that demonstrate your understanding of supporting vulnerable people. Whether it’s from previous jobs or your own life, these insights can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about Riverside's approach to supporting customers or their commitment to diversity and inclusion. This shows that you’re engaged and eager to learn more about the organisation and its values.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It demonstrates your communication skills and shows that you value the conversation, which is crucial for a Support Assistant role.
