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- Tasks: Join our team as a Gas Services Scheduler, managing repairs and ensuring timely service delivery.
- Company: Riverside is a unique housing association dedicated to enhancing lives and revitalising communities across the UK.
- Benefits: Enjoy competitive pay, 28 days holiday, flexible working, and investment in your personal development.
- Why this job: Be part of a high-performing team that values diversity and makes a real impact in people's lives.
- Qualifications: Strong communication, customer service, and organisational skills are essential; IT proficiency is a must.
- Other info: We welcome applicants from all backgrounds and offer guaranteed interviews for those with disabilities.
The predicted salary is between 31697 - 44476 ÂŁ per year.
Contract Type: Permanent
Salary: ÂŁ31,697.50 per annum
Working Hours: 35 hours per week
Working Pattern: Monday to Friday – Hybrid
Location: London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as Gas Services Scheduler:
- You will work as part of a high performing team and be responsible for an effective administration surrounding the scheduling of repairs, services, compliance works and other technical projects.
- You will play a vital part in ensuring operatives are working efficiently and jobs are completed on time.
About You:
- Good communication skills.
- Proven experience of excellent customer services skills.
- Excellent organisation skills.
Why Riverside?
One Housing is part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile:
- Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner.
- Work as part of a high performing team and ensure your actions are supportive of the team being successful.
- Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system.
- Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs.
- Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
- Phoning residents to ensure access is gained for works.
- Work with emergency appointments and resolve scheduling conflicts.
- Ensuring that subcontractors are completing jobs on time, and they submit completed paperwork correctly ready for supervisor’s review and contractor payment.
- Escalate any operatives/ contractors’ issues to the relevant surveyor/ Head of Service.
- Ensuring you have the “first time fix” approach.
- Assisting operatives/ supervisors / surveyors.
- Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service.
- Maintaining the team inbox and the CRM cases and answering queries.
- Updating the system with relevant information and create reports for analysis.
- Other administrative duties to support Property Services and liaising with other departments where necessary.
- Any other reasonable duties to support service delivery.
Person specification:
- Good level IT skills and literacy.
- Good communication skills, both oral and written.
- Self-motivated, resilient, assertive and confident.
- Proven experience of excellent customer service skills.
- Excellent organisational skills.
- Desirable: Ability to scrutinise data and provide recommendations.
- Experience of working in the Housing/Property sector.
- Aptitude for complex data analysis and report compilation.
Gas Service Scheduler employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Service Scheduler
✨Tip Number 1
Familiarise yourself with the housing and property sector, especially in relation to gas services. Understanding the specific challenges and regulations in this field will help you stand out during discussions.
✨Tip Number 2
Demonstrate your organisational skills by preparing a mock schedule for gas service appointments. This will showcase your ability to manage time effectively and handle multiple tasks, which is crucial for the role.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you handle customer queries or scheduling conflicts. This will prepare you for the real-life situations you'll encounter in the job.
✨Tip Number 4
Network with professionals in the housing sector through platforms like LinkedIn. Building connections can provide insights into the company culture at Riverside and may even lead to referrals.
We think you need these skills to ace Gas Service Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Gas Service Scheduler role. Focus on your communication, customer service, and organisational skills, as these are key for this position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Riverside's mission. Mention specific examples of how your past experiences have prepared you for the responsibilities outlined in the job description.
Highlight Teamwork Experience: Since the role involves working as part of a high-performing team, include examples of successful teamwork from your previous roles. This will demonstrate your ability to contribute positively to the team dynamic.
Showcase Problem-Solving Skills: Discuss any experiences where you've successfully resolved scheduling conflicts or improved processes. This will illustrate your capability to handle the challenges mentioned in the job profile.
How to prepare for a job interview at Riverside
✨Showcase Your Communication Skills
As a Gas Service Scheduler, effective communication is key. Be prepared to discuss examples of how you've successfully communicated with customers and team members in previous roles. Highlight any experiences where your communication skills helped resolve issues or improve service delivery.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. During the interview, share specific instances where you managed multiple tasks or schedules effectively. Discuss any tools or methods you use to stay organised and ensure deadlines are met.
✨Emphasise Customer Service Experience
Riverside values excellent customer service. Be ready to talk about your past experiences in customer-facing roles. Provide examples of how you handled difficult situations or complaints, showcasing your ability to maintain a positive customer experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle scheduling conflicts. Think through potential challenges you might face in this role and prepare your responses, focusing on your approach to finding solutions and ensuring efficiency.
