Gas Compliance Officer

The Gas Compliance Officer audits and assesses the quality, compliance and safety of gas-related works and associated heating, hot water, water pump systems, Heat Interface Units (HIUs) and Heat Stores carried out by in-house engineers and external contractors. The role ensures full compliance with Gas Safety (Installation and Use) Regulations 1998, British Standards, and Riverside's internal policies across domestic and communal heating systems, hot water installations, and associated trades. It also collaborates with external auditors to drive continuous improvement and maintain industry-leading safety and compliance standards, while protecting Riverside's DLO Gas Safe registration.

About you

• Gas Safe Registered Engineer with experience in compliance auditing.
• Domestic ACS Qualifications – CCN1, CENWAT, CKR1, HTR1, CPA1, G3, Water Regs WRAS.
• Commercial ACS Qualifications – COCN1, CODNCO1, CIGA1, ICPN1, TPCP1/TPCP1A.
• Level 2 or 3 NVQ in Plumbing and Heating/BPEC or LCL equivalent.
• Unvented hot water G3, Water Regs WRAS, Part L.

Why Riverside?

• Competitive pay & generous pension.
• 28 days holidays plus bank holidays.
• Flexible working options available.
• Investment in learning, personal development and technology.
• A wide range of benefits.

Diversity and Inclusion at Riverside

We are a Disability Confident Employer and run Guaranteed Interview Schemes for candidates who declare a disability or are from an ethnic minority. If applicants meet the minimum requirements of the role they are guaranteed an interview.

Role Profile

Principal accountabilities

• Ensure all gas servicing, heating system repairs, hot water system installations, HIU and Heat Store maintenance, and pump servicing meet statutory, regulatory and Riverside compliance standards.
• Conduct compliance audits across domestic and communal heating, hot water, water pumps, HIU and Heat Store teams, including associated trades.
• Audit and verify work of both Riverside's Direct Labour Organisation (DLO) engineers and external contractors.
• Act as primary liaison for third-party auditors, supporting independent audits and ensuring findings are implemented.
• Identify non-compliance issues and safety risks, working with teams to implement and track corrective actions.
• Support the contract management team in assessing contractor performance and ensuring SLAs are met.
• Provide training and technical guidance to engineers and contractors to improve work quality and compliance.
• Maintain detailed audit reports and compliance records, identifying trends and driving continuous improvement.
• Protect Riverside's DLO Gas Safe registration by ensuring compliance with all necessary regulatory standards.

Role Responsibilities

1. Auditing & Compliance
   • Conduct audits on the installation, maintenance and servicing of domestic and communal heating systems, gas appliances, heating infrastructure, hot water systems, boilers, HIUs, Heat Stores, water pumps and associated plumbing works.
   • Verify compliance with Gas Safety (Installation and Use) Regulations 1998, Heat Network (Metering and Billing) Regulations (where applicable), Gas Safe Register requirements, British Standards (e.g., BS 6891, BS 5440, BS 9251), WRAS guidelines, Riverside's policies and procedures.
   • Conduct audits of Landlord Gas Safety Records (LGSRs) and ensure accuracy in compliance documentation.
   • Identify and escalate deficiencies, risks and potential safety concerns to senior management and contractors.
   • Work proactively to protect the DLO Gas Safe registration, ensuring all regulatory requirements are met.
2. Working with External Third-Party Auditors
   • Act as main point of contact for third-party gas, heating and water system auditors.
   • Assist in preparing documentation and compliance reports for external audits.
   • Work alongside external auditors to validate compliance levels and implement recommendations.
   • Facilitate on-site inspections and provide access to necessary records and reports.
   • Review external audit findings and implement corrective actions in collaboration with internal teams and contractors.
3. Contractor Management & Compliance Audits
   • Conduct performance audits of external contractors, ensuring compliance with gas, heating, HIU, Heat Store and water system regulations.
   • Assess contractor adherence to Gas Safe Register requirements, Heat Network Regulations and Riverside quality standards.
   • Provide feedback to procurement and contract management teams on contractor performance risks.
   • Monitor contractor compliance KPIs and support decision-making on contract renewals and service agreements.
4. Training & Support
   • Deliver technical training sessions and toolbox talks on compliance, safety and best practices.
   • Provide real-time feedback to engineers and contractors following audits and inspections.
   • Ensure engineers and associated trades are kept up to date with regulatory changes in gas safety, heating and water systems.
   • Support Gas Safe and external regulatory inspections and ensure compliance documentation is up to date.
5. Reporting & Continuous Improvement
   • Maintain comprehensive audit records, compliance reports and contractor performance reviews.
   • Identify trends, gaps and areas for improvement in Riverside's electrical compliance framework.
   • Contribute to the development of electrical safety policies and procedures to align with best practices.
   • Work collaboratively with Property Services, Compliance and Asset Management teams to enhance safety standards.
   • Ensure ongoing compliance to safeguard Riverside's DLO Gas Safe registration, implementing improvements where necessary.

Key Tasks

• Carry out inspection, testing and certification of gas installations.
• Conduct site visits and inspections of completed works across gas, heating, hot water, water pump systems, HIUs and Heat Stores.
• Review LGSRs, HIU servicing logs, Heat Store maintenance records and compliance documentation.
• Investigate gas-related, heating and water system complaints and ensure remedial actions are taken.
• Support contractor review meetings and performance monitoring.
• Facilitate third-party audits, implementing recommendations from external compliance reports.
• Prepare detailed audit reports summarising findings, risks and corrective actions.
• Collaborate with colleagues on gas-related incident investigations or complaints.
• Investigate and resolve complaints (informal and formal) and expressions of dissatisfaction with the service, responding to customers within published service standards.
• Analyse and capture lessons learned, share them with senior management and wider administrative team, review processes to avoid similar occurrences and arrange additional training if required.
• Ensure compliance with the Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022.
• Participate in out-of-hours rota for repairs and maintenance services on a regular basis.

Person Specification

Knowledge, Skills and Experience

Essential

• Gas Safe Registered Engineer with experience in compliance auditing.
• Domestic ACS Qualifications – CCN1, CENWAT, CKR1, HTR1, CPA1, G3, Water Regs WRAS.
• Commercial ACS Qualifications – COCN1, CODNCO1, CIGA1, ICPN1, TPCP1/TPCP1A.
• Level 2 or 3 NVQ in Plumbing and Heating/BPEC or LCL equivalent.
• Unvented hot water G3, Water Regs WRAS, Part L.
• Experience auditing and managing compliance for domestic and communal heating, hot water systems, water pumps, HIUs and Heat Stores.
• Proven experience in domestic gas maintenance, servicing and repair work.
• Strong grounded knowledge of Gas Safety Regulations 1998, British Standards (BS 6891, BS 5440, BS 9251, etc.), Heat Network Regulations, WRAS guidelines, Health & Safety at Work Act 1974 and risk management principles.
• Experience in contractor performance audits and compliance assessments.
• Strong technical report writing and analytical skills for documenting audit findings.
• Understanding of Gas Safe requirements and the need to maintain Riverside's Gas Safe registration.
• Ability to liaise with third-party auditors and regulatory bodies.
• Excellent diagnostic and problem-solving skills.
• Strong communication and interpersonal skills.
• Good time management, planning and organisational skills.
• Proficient with IT systems (e.g., Microsoft Office, auditing software).
• Full UK Driving Licence.

Desirable

• Proven track record of gas safety management in a mixed economy DLO/contractor social housing context.
• Experience working in social housing, DLO operations or compliance management for multi-trade teams.
• Knowledge of compliance management software and audit tracking systems.
• Experience delivering technical training and best practice workshops.
• Awareness of CDM regulations and building compliance frameworks.
• Health and Safety qualifications IOSH/SMSTS/SSSTS.
• Essential Electrics or equivalent, Part P.
• Microgeneration Certification Scheme (MCS) accreditation: Solar Thermal, Heat Pumps and CHP.
• Level 4 Certificate in Gas Safety Management in Social Housing.
• Professional Membership of a relevant industry body (e.g., IGEM).

Application

Please attach a current CV and covering letter. We encourage you to apply even if you don't meet all the essential criteria. We will not sponsor additional visas beyond the existing Riverside Sponsorship licence. Applications may close before the deadline, so please apply early to be considered.