At a Glance
- Tasks: Lead a dynamic team to ensure clean, safe, and welcoming communal spaces for residents.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Enjoy competitive pay, generous pension, flexible working, and personal development opportunities.
- Other info: Diversity and inclusion are at our core; we value every individual.
- Why this job: Make a positive impact in communities while developing your leadership skills.
- Qualifications: Experience managing large teams and excellent customer service skills required.
The predicted salary is between 38632 - 38632 £ per year.
If you share our values and are excited to make a significant impact at Riverside, please attach a current CV and covering letter. Please note: while we accept applications with any valid UK work permission, we do not sponsor. We are unable to apply for sponsorships on behalf of existing colleagues or candidates.
About the role
Estate services are a hub of customer‑focused teams pooling our expertise to strengthen front‑line operations. As part of Riverside property services, we work closely with internal partners. The Estate Services team provides a high‑quality, cost‑effective and responsive cleaning and grounds maintenance service, working closely with regional housing teams, landlord services, residents and external contractors.
About You
- Experience managing large teams of operatives, 20+ staff.
- Experience within the social housing sector.
- Excellent customer service skills and the ability to manage expectations.
- A ‘can‑do’ attitude and solutions‑driven, innovative approach that has modernised services.
Why Riverside?
We are a housing association with a difference – enhancing everyday life for all our customers. For 90 years, we have revitalised neighbourhoods and supported communities by providing the homes they need to live full, fulfilling lives. We manage over 75,000 affordable residential and retirement homes across the UK, working in areas ranging from homelessness services to social care, employment support and retirement living.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 28 working days plus bank holidays
- Flexible working options available
- Investment in learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion
We are inclusive. We value diversity in all its forms, fostering a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. If the applicant meets the minimum requirements, they will be guaranteed an interview.
Role Profile
- Inspire, motivate and develop a confident, highly skilled team focused on keeping our grounds and communal spaces clean, safe and desirable, exceeding customer expectations.
- Manage, monitor and support the Estates Services Operatives and Concierge Service staff to ensure excellent services to residents and continuous improvement.
- Proactively liaise with all customers to ensure their views drive service delivery and standards.
- Champion customers’ health and safety by ensuring estates and communal areas are great places to live.
- Respond quickly and efficiently to emergencies across schemes, including outside normal working hours.
- Develop and implement efficient estate management systems, working with colleagues and housing staff.
- Take a holistic approach to estate management, recognising how ASB, vandalism and fly‑tipping impact estates and working with housing teams to prevent misuse.
- Make best use of environmental improvement funds, recommending improvements and creating vibrant neighbourhoods.
- Contribute to new services that reflect customer needs and respond to the environment.
Customer Services
- Resolve queries at first contact.
- Take ownership and responsibility for all work, performing at a high level at all times.
- Be the friendly, reliable face and voice at every interaction, managing all customer requests.
- Communicate clearly at all levels, remaining calm and efficient in challenging conversations.
- Create a fantastic experience for residents, ensuring high customer satisfaction.
Staff Management
- Create an enthusiastic team that is knowledgeable, determined and ensures positive customer contact.
- Foster a positive team spirit and culture.
- Coach and train team members to be the best they can be and fully understand health & safety.
- Effectively manage supplies of equipment and services, ensuring value for money.
- Manage performance quickly and effectively.
Modernising The Service
- Support better ways of working that drive efficiency, excellence and value for money.
- Engage in a culture of innovative solutions that enhance business and deliver value.
- Meet KPIs and achieve upper quartile performance.
- Maintain up‑to‑date knowledge of best practice in customer services.
Collaborative & Team Working
- Enhance internal collaboration to maintain high performance.
- Work with staff across all services to achieve first‑time solutions for residents.
- Take ownership and responsibility for all work.
- Support colleagues by coordinating work and training less experienced staff.
- Contribute to creating and reviewing procedures, resolving issues as a team.
Person Specification
Essential- Experience managing large teams of operatives, 20+ staff.
- Experience within the social housing sector.
- Excellent customer service skills and the ability to manage expectations.
- A ‘can‑do’ attitude and solutions‑driven, innovative approach that has modernised services.
- Confidence and strong communication skills, including handling difficult conversations face‑to‑face.
- Excellent understanding of health & safety legislation, including fire safety for estates management.
- Management experience across roles from Concierge service to Caretaking.
- Educated to a good standard in English, Maths and IT.
- IOSH certification.
- Full UK driving licence.
About Us
Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes. We are a leading provider of supported housing services, especially for those affected by homelessness, and our track record of transforming lives dates back over 90 years. We plan to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours Creating an Inclusive Environment
Estates Services Supervisor employer: Riverside
Riverside is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With competitive pay, generous pension schemes, and flexible working options, we empower our staff to thrive while making a meaningful impact in the community. Located in Millwall, London, our team enjoys a vibrant environment where innovation and collaboration drive excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Services Supervisor
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Riverside.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Riverside.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Riverside.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Riverside. Apply directly through us to stand out!
We think you need these skills to ace Estates Services Supervisor
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Riverside. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Estates Services Supervisor, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Riverside
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Riverside. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
