Environmental Supervisor

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.

Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Environmental Supervisor:

• You will lead a team of Grounds Maintenance Operatives to deliver the Group’s environmental offer carrying out a range of ground maintenance work including grass cutting, hedge trimming, litter picking, clearing leaves and shrub bed cultivations within your assigned region to landscaped areas, gardens and open spaces owned by the Group.

Responsibilities:

• Demonstrable experience of successfully supervising teams, including managing team performance.
• Demonstrable Environmental Services / grounds maintenance experience.
• Customer focussed with excellent communication and relationship building skills.
• Ability to undertake manual work.
• Develop and coach the Grounds Maintenance Operatives to ensure the delivery of a high quality service, regularly reviewing work outputs, setting improvement targets and appraising individual performance.
• Ensure under performance is dealt with appropriately.
• Provide a rapid flexible response to the removal of fly tipping, rubbish removal and graffiti removal.
• Develop resource plans including numbers and types of seasonal workers.
• Contributing to the recruitment process as required.
• Manage escalated queries and complaints in line with the agreed process, ensuring effective resolution within appropriate timescales.
• Oversee the day-to-day activities carried out by the operatives, including effective deployment and access to the required materials and equipment to meet the service offer.
• Always promote safe working practices, including the appropriate usage of hand tools and machinery by yourself and the operatives, ensuring all equipment is in full working order and PAT tested as appropriate.
• Manage health, safety and environmental breaches and issues as required and in line with agreed processes, escalating to the National Environmental Services Manager as appropriate.
• Ensuring that ‘Our Riverside Way’ of working is embedded within the environmental offer by always ensuring the delivery of excellent levels of customer service.
• Gather community insight, ensuring the effective reporting and escalation of environmental issues, community safety or resident issues in line with the agreed escalation route.
• Maintain effective relationships with colleagues on each of our contracts and work collaboratively and flexibly across all teams within the organisation.
• Undertake personal development and training to keep up to date with all relevant legislation.
• Ensure work activities are compliant with the organisation’s policies and procedures as well as external statutory and regulatory obligations.
• Regularly review service delivery to ensure continuous improvement.
• Improvement opportunities identified and realised should be in accordance with change management protocols.
• Work collaboratively with the Environmental Management leadership team to ensure effective delivery of the wider service.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Person specification:

• Essential Knowledge, Skills and Experience:
• Demonstrable experience of successfully supervising teams, including managing team performance.
• Demonstrable Environmental Services / grounds maintenance experience.
• Customer focussed with excellent communication and relationship building skills.
• Ability to undertake manual work.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Proficient in the use of Microsoft Office.

Desirable:

• Health and Safety qualification e.g. NEBOSH General, or equivalent.

Benefits:

• Competitive pay & generous pension.
• 28 days holidays plus bank holidays.
• Flexible working options available.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

Diversity And Inclusion:

At Riverside we are inclusive. We value diversity in all its forms and foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.

Note: This description reflects the role as at the date shown and is subject to change in line with the needs of the Group.